IT Field Engineer - West England

About the role

Field Engineer - West England Working Pattern: Hybrid Are you looking for a field engineering role where every day is different, where you're trusted to work independently, and where your efforts have a direct impact on clients' success? As a Field Engineer with T-Tech, you will be part of a team of ten engineers. You'll conduct approximately four site visits per week, covering West England. Your role is client-facing, technical and service-driven - ensuring our customers get reliable, high-quality support on site. What You'll Do Travel regularly across West England - carrying out around four site visits each week and keeping every day varied and interesting. Deliver exceptional customer service , acting as the first point of contact on-site, resolving technical issues quickly and professionally, and leaving clients with a positive experience. Work closely with the wider engineering team , sharing knowledge and supporting one another to maintain our high standards of delivery. Troubleshoot, diagnose, and escalate issues where necessary , making sure nothing slips through the cracks. Document your work accurately , helping to keep our records up-to-date and our service seamless. Represent T-Tech with professionalism , building strong relationships with clients and ensuring they feel supported. What We're Looking For We're looking for a proactive, people-focused problem solver who is excited to make an impact. You'll bring: Proven customer service experience - you know how to keep clients happy and turn challenges into positive outcomes. A natural technical curiosity - you enjoy learning, troubleshooting, and finding smart solutions quickly. A growth mindset - certifications like MS-900 and AZ-900 are a plus, but if you don't have them yet, we'll support you to get there. Strong communication skills - you can explain technical issues in a clear, friendly way and build trust with clients. Why Join T-Tech? At T-Tech, we believe in rewarding talent, fostering growth, and creating an environment where you can thrive. Here's what we offer: Competitive Salary - We value your skills and experience, so we ensure you're rewarded accordingly. Medical Cash Benefits - Because your well-being matters. Get support for everyday healthcare costs. Pension Contributions - We match your contributions up to 4% of your salary, helping you plan for the future. Life Assurance & Income Protection - Peace of mind for you and your loved ones. A Learning-Focused Environment - Work alongside experts in cutting-edge technology and stay ahead of the curve. Training & Development - We invest in your growth, providing opportunities to expand your skill set. Team Gatherings in London - Connect with colleagues, celebrate successes, and collaborate in person at our exciting all-hands events three times a year. At T-Tech, you won't just have a job-you'll have a career in an innovative, dynamic, and supportive workplace where your contributions truly make a difference. About T-Tech T-Tech is one of the UK's fastest-growing IT consultancy, support, and cloud service providers, specialising in SMEs within the accountancy and professional services sectors. Our mission is to help businesses embrace innovation, enhance productivity, and gain a competitive edge through cutting-edge technology solutions. We operate across six key service areas: Business Consultancy IT Support Technical Consultancy Cloud, Networks and Security Intelligent Automation Communications At T-Tech, we foster a working environment that is both professionally rewarding and enjoyable. By joining our team, you will be part of a company that values expertise, collaboration, and continuous improvement.

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