Customer Experience Field Technician (Residential & Business Services - Tech 2 - 4)

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Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast. Job Summary Be the face of Comcast in the field and deliver an exceptional customer experience while bringing reliable connectivity to homes and businesses. As an Installation & Service Technician, you will install, maintain, and troubleshoot Comcast's advanced voice, video, and data services for both residential and business customers. This role combines strong technical expertise with customer interaction - ensuring every installation, upgrade, or service call leaves the customer confident in their services and experience. You will assess customer needs, design and implement network solutions, and resolve service issues across a variety of environments ranging from residential homes to complex business networks. Success in this role requires a balance of hands-on technical skill, problem solving, and the ability to clearly communicate and educate customers on their services and equipment. This position supports multiple technician levels (Tech 2 through Tech 4), depending on experience and skillset, with opportunities to work across both residential and commercial service environments. Location & Housing Support - Avon, CO (81620) This position is based in Avon, Colorado - a premier mountain community offering year-round outdoor recreation and a high quality of life. To support candidates relocating to this market, Comcast provides a housing stipend for eligible employees in this role. Details regarding stipend eligibility, amount, and duration will be discussed during the hiring process. Job Description Core Responsibilities Performs installations and changes of service, while adhering to: company procedures and safe work practices, National Electric Code (NEC) and National Electric Safety Code (NESC) requirements and local ordinances in order to provide (or remove) services to the customer. Completes all customer interactions as required. Installs and configures static internet protocols (IPs), as needed, on business internet installations. Saves and loads customer configuration files during swaps or upgrades that may contain customer local area network (LAN) gateway modifications, port forwarding, port assignment, or static IPs. Performs business service calls. Reviews all requested services with the customer in order to ensure understanding and agreement. Troubleshoots the drop from the tap or network access point (NAP) to the customer's demarcation point. Installs and removes customer premise equipment (CPE) in order to provide customer with upgrades or downgrades in service. Performs multiple line voice installations, including private branch exchange (PBX) cross connects, hospitality services, enterprise services and integration with legacy fire alarm systems, point of sale (POS) terminals and door entry systems. Performs commercial site surveys based on knowledge of right of entry agreement, commercial construction, building layout and mechanical systems. Assesses and designs advanced business networks using appropriate technology and based on customer needs using coaxial cable, Cat 5/6, fiber optic cable and Wi-Fi networks. In support of Fiber to the Premise (FTTP) installations and trouble calls, cleans fibers, measures light power, installs and powers optical network unit (ONU) and installs backup batteries, where applicable. Participates on special projects team supporting enterprise and hospitality installations, troubleshooting and customer experience focused special initiatives. In support of business Wi-Fi installation and trouble calls, determines appropriate placement of devices and design of Wi-Fi network taking into consideration Wi-Fi channels, co-channel interference and channel utilization. Determines appropriate use of device options and provide advanced customer education to set appropriate expectations. Obtain and maintain applicable security licensing and background checks based on federal, state, or municipality requirements and/or customer requirements where applicable. Performs residential installation and services calls as needed. Completes associated record keeping in a timely manner in order to ensure all details of the work are recorded for entry in the customer's account. Determines acceptability of service by reviewing and confirming quality of service using advanced tools and analy

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