Veterans Service Representative

About the role

This position is located in the Department of Veterans Affairs. The Veterans Service Representative works in a Veterans Service Center, Pension Management Center, Benefits Eligibility Support Team, or Integrated Disability Evaluation System Program Division. The position explains benefit programs and entitlement criteria, reviews claims, identifies issues, gathers evidence, conducts interviews, adjudicates claims, inputs award data, and prepares decision letters for Veterans. To qualify for this position, applicants must meet all requirements by the closing date of this announcement:07/10/2026. TIME-IN-GRADE REQUIREMENT: As a current Federal, GS employee you must meet time-in-grade requirements by the closing date of this announcement. For a GS-07 position you must have served 52 weeks at the GS-05 level. For a GS-09 position you must have served 52 weeks at the GS-07 level. For a GS-10 position you must have served 52 weeks at the GS-09 level. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. MINIMUM QUALIFICATIONS To qualify for the Veterans Service Representative (GS-0996-07/09/10) position, you must have at least one year (52 weeks) of qualifying specialized experience, qualifying education or a combination of the two. The following section is used to determine your job-related experience. Select the response that best represents your experience for this position. Select only one response. Do not overstate or understate your level of experience or demonstrated capability. You should be aware that your selections are subject to evaluation and verification based on the resume and other relevant documents you submit. Later steps in the selection process are specifically designed to verify your stated level of experience and demonstrated capability. Deliberate attempts to falsify information may be grounds for not selecting you or for dismissing you from the position following acceptance. To qualify for the GS-0996-07 position you must have at least one year of specialized experience equivalent to the GS-05 level or higher in the federal service. Specialized experience is defined as the interpretation or application of laws, regulations, or procedures to analyze evidence to make determinations and research routine issues to resolve discrepancies. Examples of experience include: Using various computer systems for data entry and maintaining/monitoring case files. Applies use of federal laws when processing compensation and benefit claims for a state or federal agency, insurance company, worker's compensation, disability, retirement or pension programs; Determines basic employment qualifications and eligibility for benefit programs OR Education Substitution: Applicants may substitute education for the required experience. To qualify based on education you must have: One full year of graduate level education. Graduate level education must demonstrate the competencies necessary to do the work of the position; OR A Bachelor's degree with Superior Academic Achievement (3.0 GPA or higher). Superior Academic Achievement (SAA) is based on: 1.) class standing, 2.) grade point average or 3.) honor society membership. OR Combining Education & Experience: If you do not fully meet the length of experience and education described for a specific grade level (e.g. have six months of experience and some coursework but not a degree), the two can be combined to total 100% of the requirement. Click here for more information. To qualify for the GS-0996-09 position you must have one year of specialized experience equivalent to the GS-07 level or higher in the federal service. Specialized experience is defined as experience which requires the interpretation of legal and medical documentation to determine the claimant's eligibility for services and benefits programs. Examples of specialized experience include: Determining the eligibility for Federal or State-administered benefits, such as disability, education, housing, medical, and/or Veterans' benefits; Interpreting and applying Federal and State laws, including case law, existing statutes and procedures, and precedent rulings, to process claims pertaining to a service program; Gathering and requesting evidence to build service program case files, respond to claimant inquiries and identify errors, inconsistencies, or omissions; Explaining Federal or State claims decisions to claimants, special interest groups, dependents and/or representatives in an effort to gain acceptance of the determination. OR Education Substitution: Applicants may substitute education for the requ

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