Technical Support Specialist (Durham/Raleigh North Carolina)

About the role

The technical support specialist will provide clinical training to customers on all CareFusion products in accordance with established policies and procedures. The primary purpose of this position is to facilitate customer understanding of equipment operation, basic troubleshooting and preventative maintenance. This person must be able to work independently and with limited supervision. They are also responsible for gathering information and feedback from end users regarding product performance and quality issues. This information is then communicated back to engineering and other departments as necessary. The TSS serves as the liaison between the customer, sales representatives, service department and manufacturing.

Responsibilities

• Responsible for providing clinical training to customers on all CareFusion products within their scope of practice. This includes but is not limited to; product operations, maintenance and safety guidelines.
• Conducts installation and clinical training at customer sites.
• Assists with new product evaluations and trials.
• Communicates customer complaints and issues to the appropriate internal department(s).
• Gathers data and feedback from end-users regarding product performance and quality issues.
• Prepares reports detailing feedback received from customers.
• Provides follow up with customers to ensure satisfactory resolution of problems/issues.
• Works closely with customer success and fieldservice to ensure customer needs are met.
• Maintains current knowledge of products, features and competitive advantages.
• Optimally applies training resources (i.e., CRM system, web-based training programs) to ensure proficiency in all aspects of training.
• Required Qualifications:
• Bachelor's degree preferred or minimum of three years call center experience
• Desired Skills and Experience:
• Experience working directly with customers and health care professionals.
• Excellent interpersonal skills.
• Strong written and verbal communication skills.
• Demonstrated computer literacy including Microsoft Office Suite.
• #earlycareer
• Why Join Us?
• We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.
• To learn more about BD visit https://bd.com/careers .
• Required Skills
• Optional Skills
• .
• Primary Work Location
• USA NC - Durham - Roche Drive
• Additional Locations
• Work Shift

Benefits

Additional Information

We are the people who give possibilities purpose BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities. Job Description

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