Customer Success Manager, Public Sector

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Artificial Intelligence. Actual Impact. At Docebo, we're using AI to change how people learn at work-and we mean actually change it. We're an AI-powered learning platform that helps organizations create, deliver, and manage training all in one place. But our real mission goes deeper: we help teams move faster, work smarter, and focus on the work that truly matters. Our platform is built with intelligent, time-saving tools that personalize learning, eliminate busywork, and turn training from a checkbox into a superpower. The result? Better experiences for learners and real results for businesses. We're shaping the future of learning with a team that isn't afraid to challenge the status quo. If you're excited by the idea of using AI to make work-life better for real people-you'll feel right at home here. And it's not just what we build, it's how we show up. At Docebo, our values aren't just posters on the wall-they guide how we work every day. We call it the Docebo Heart : trust by default, assume positive intent, and create space for different perspectives to thrive. So... what are you waiting for? Join 900+ Docebians around the world and help us reinvent the way people learn, because learning never stops. 🚀 The Adventure Ahead As a Customer Success Manager, Public Sector, you are the ultimate architect of growth for our government and agency partners, transforming their mission-critical goals into reality through the power of the Docebo platform. You won't just manage accounts; you'll act as a visionary consultant, bridging the gap between high-level public sector learning strategy and secure technical execution to turn training into an agency-wide superpower. Your mission is to ensure every customer in your civic portfolio feels the "Docebo Heart" by maximizing their ROI, driving deep product adoption, and fostering long-term partnerships that securely defy the status quo. 🗓️ The Day-to-Day Champion the Customer: Act as the primary advocate and trusted advisor for your public sector portfolio, ensuring their unique regulatory and organizational challenges are met with innovative, effective solutions. Drive Strategic Adoption: Consult with agency partners on industry best practices to ensure the Docebo LMS is fully integrated into their culture and driving measurable, mission-oriented results. Master the Platform: Become a certified Docebo expert, guiding customers through complex configurations and showing them how to unlock the full potential of our AI-powered tools. Bridge the Communication Gap: Simplify complex technical concepts into clear, business-focused narratives that resonate with stakeholders from IT admins to high-ranking public officials. Architect Retention & Growth: Proactively manage the renewal cycle and identify clever upsell or cross-sell opportunities that help our public sector customers expand their community and organizational impact. Collaborate Globally: Partner across internal teams-from Sales to Product-to ensure a seamless, world-class experience for every learner and leader we serve. Lead the Escalation: Calmly and strategically navigate high-stakes challenges, turning potential bureaucratic or technical roadblocks into opportunities for deeper trust and resolution. ⚡ Your Superpowers The SaaS Specialist: You bring 5+ years of experience in Customer Success, specifically within the B2B SaaS space, managing complex, high-value accounts with flair. Relationship Alchemist: You possess a proven ability to build instant rapport and influence diverse stakeholders, ensuring customers achieve their outcomes while you drive upsell growth. Strategic Problem Solver: You thrive under pressure and can juggle a high volume of tasks with autonomous, razor-sharp organizational skills. The Effective Communicator: Whether it's a virtual presentation or a written compliance and strategy doc, you deliver your message with clarity, punch, and empathy. Continuous Learner: You have a natural curiosity for HR or LMS technology and a drive to stay ahead of public sector and industry trends. Cultural Catalyst: You embody the "Docebo Heart," approaching every interaction with positive intent, a collaborative mindset, and a passion for inclusivity. The Road Warrior: You are ready and willing to travel up to 25% of the time to meet your customers where they are and celebrate their success in person. 🏅 Bonus Points Deep familiarity with the LMS or HR Tech ecosystem, combined with a strong background navigating public sector or government procurement landscapes. Experience navigating complex technical integrations within a learning environment, particularly alongside a working knowledge of FedRAMP certification and security standards. Our Hybrid Work Philosophy 🤝 Great work can happen anywhere but coming together helps us go further. Our team spends three days a week in the office (Tuesday-Thursday) to collaborate, solve problems, and learn from each other. With flexibility the rest o

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