Technical Support Engineer

Requirements

• For This Role, You Will Need:
• A bachelor's degree in engineering or computerscience, or related field, or equivalent practical experience gained throughworks or projects.
• Proficiency in at least one programminglanguage; familiarity with LabVIEW is an advantage.
• Ability and willingness to travel up to 10% tosupport customers and business needs.
• Preferred Qualifications ThatSet You Apart:
• Clear and effective communication skillsacross technical and non-technical audiences.
• A proactive, solution‑focused mindset with theability to navigate ambiguity and prioritize effectively.
• Experience in customer‑facing roles such astechnical support, service, or application engineering.
• Comfort working across global, cross‑functionalteams in a collaborative environment.
• Our Culture &Commitment to You
• WHYEMERSON
• Our Commitment to OurPeople
• At Emerson, we aremotivated by a spirit of collaboration that helps our diverse, multiculturalteams across the world drive innovation that makes the world healthier, safer,smarter, and more sustainable. And we want you to join us in our bold aspiration.

Additional Information

If you are a Technical SupportEngineer professional Iooking for an opportunity to grow your career, this roleoffers the chance to partner with customers and help them succeed through deeptechnical expertise in NI products, platforms, and systems. You will play a keyrole in resolving technical challenges, anticipating customer needs, andcontributing to product and system improvements. By building trustedrelationships and enabling customers to achieve their goals, you will directlysupport their development success while strengthening Emerson's reputation forinnovation, integrity, collaboration, and inclusion. In This Role, YourResponsibilities Will Be: - Resolve technical issues for customers acrossall tiers with a focus on quality, responsiveness, and customer satisfaction. - Support installation, implementation, andmaintenance of products and platforms, ensuring timely resolution within agreedservice levels. - Research, replicate, and perform root causeanalysis to deliver effective, sustainable solutions. - Build technical capability within the team andamong customers through knowledge sharing and training. - Identify and anticipate technical capabilitygaps and collaborate with leadership to strengthen expertise across productsand systems. - Educate and guide customers through productstartup, application troubleshooting, and maintenance of solutions. - Advocate for the customer experience bysharing insights and feedback with internal teams. - Partner with research and development teams toreport design, reliability, or maintenance issues discovered during supportinteractions. - Escalate complex issues appropriately whilemaintaining accountability for the customer experience. - Enable customer self-service by creating andmaintaining knowledge base content aligned with Knowledge-Centered Service(KCS) practices. - Leverage technical expertise to activelycontribute to problem-solving and continuous improvement initiatives.

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