Junior IT Support (all genders) - Digital Workplace

Responsibilities

• Provide first-level and near-desk IT support for employees in the Munich office.
• Handle incidents and service requests via our ticketing system.
• Support daily usage of Apple devices and workplace hardware.
• Assist with onboarding and offboarding , including device setup and access provisioning.
• Support SaaS tools such as Microsoft 365, Okta, Slack, Atlassian, and Miro.
• Help with device deployment, inventory, and basic maintenance.
• Escalate complex issues to senior IT colleagues when needed.
• Contribute to IT documentation and basic process improvements.
• Learn and apply best practices for security, identity management, and digital workplace tools.
• While MOIA embraces a hybrid work model, this role requires regular onsite presence in our Munich office , especially during the setup and growth phase of the location.
• What will help you to fulfill your role
• First experience in IT Support, Helpdesk, or a similar role.
• Hands-on experience with Apple devices in a professional or educational environment.
• Interest in cloud-based workplace tool s and modern IT setups.
• Familiarity with tools like Microsoft 365, Slack, or Okta is a plus.
• Willingness to learn MDM solutions ( e.g., Jamf , Microsoft Endpoint Management).
• Comfortable working with ticket-based systems.
• S ervice-oriented mindset with a strong focus on user experience.
• Ability to work reliably onsite and follow structured processes.
• Great communication skills in English (C1) and German at least B1.
• We welcome applicants from diverse backgrounds - even if you don't meet every requirement. If you're excited about the role and MOIA's mission, we'd love to hear from you!
• Our benefits in a nutshell
• Competitive salary (including bonus)
• Hybrid work setup: Work from home or one of our offices - you and your team decide how often to meet, blending flexibility with collaboration!
• Flexible working hours and the possibility of flexible work arrangements depending on your needs (parenting, care work, volunteering, etc.)
• Budget and monthly expense allowance for home office setup
• Possibility of remote work from outside Germany for up to 6 weeks per year from over 35 countries - learn more in our blog !
• Public transport ticket (fully subsidized "Deutschlandticket") for commuting and travelling throughout Germany and discount on MOIA rides
• Subsidized fitness club membership or bike leasing
• Learning environment with continuous learning days, job rotation, trainings and workshops, coaching, conferences, books, and language classes
• Mental health support, 1:1 sessions with external professionals and mental unload workshops
• 30 vacation days, sabbatical and unpaid leave option
• Relocation support with service provider (visa, administration, etc.)
• Dog-friendly offices
• For student & internship positions, we have an adjusted set of benefits. You can find them here .
• Be who you are!
• In our commitment to promoting diversity and inclusivity, we regularly provide unconscious bias training to all our employees. Furthermore, we continuously strive to enhance our hiring process by ensuring a diverse hiring panel.
• How we work
• At MOIA, our teams are typically distributed across our office locations and collaborate in a hybrid setup. We work together both remotely and on site, choosing the mode of collaboration that fits the context, the work at hand, and each team's rhythm.
• If you'd like to learn more about how we work,

Benefits

Additional Information

Join us as a Junior IT Support (all genders) in our Digital Workplace team and help shape the future of autonomous mobility! Join MOIA as a Junior IT Support and become part of our Digital Workplace team, supporting our growing Munich location . This is an excellent opportunity to grow your IT support career in a modern, cloud-first environment while learning from experienced IT colleagues. You'll support employees with day-to-day IT topics, gain hands-on experience with modern workplace technologies, and develop your skills in a structured and supportive setup. We run everything in the cloud, avoid on-prem hardware wherever possible, and rely on SSO, MFA, and automation to scale securely and efficiently. Our core stack includes Okta, Microsoft 365, Slack, and MDM solutions - providing a strong, modern foundation for growth.

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