Manager, Beyond Insights

Responsibilities

• Measurement & KPI Direction
• Set the measurement direction for assigned clients, including KPI frameworks, reporting logic, and metric standardization.
• Maintain consistent definitions and logic across deliverables, ensuring alignment with agency and client expectations.
• Evaluate KPI shifts due to campaign changes, website updates, or tracking adjustments and guide the analytical response.
• Optimize Monthly & Quarterly Reporting Frameworks
• Lead the structure, sequencing, and efficiency of recurring reporting cycles.
• Oversee the delivery of monthly and quarterly decks, dashboards, and insight summaries.
• Improve standard templates, processes, and workflows to ensure consistency and scalability.
• Insight Development & Data Storytelling
• Craft and present clear, insightful narratives connecting performance with business objectives.
• Lead Tableau visualization strategies and ensure dashboards present clean, intuitive, decision-ready insights.
• Oversee the accuracy, clarity, and completeness of all client-facing insights.
• AI Environment & Knowledge Management
• Maintain NotebookLM environments for the BI team, including prompt libraries, structured knowledge bases, and reusable frameworks.
• Ensure analysts use AI tools effectively for summarization, QA, and analysis acceleration.
• Cross-Functional Partnership
• Partner with Client Service leads to align on reporting expectations, timelines, and measurement needs.
• Collaborate with Media and Strategy teams to support optimization recommendations and campaign measurement.
• Work with Data Engineering to resolve data issues, adjust schemas, review specs, and maintain reporting continuity.
• Contribution to Strategic Initiatives
• Support Key Media Business Question (KBQ) workshops by shaping analytical frameworks and insight approaches.
• Contribute to agency-wide improvements in measurement accuracy, reporting logic, and knowledge systems.

Requirements

• Required
• 4-6+ years of experience in marketing analytics, digital media measurement, business intelligence, or related fields.
• Experience managing analysts or leading cross-functional reporting pods.
• Strong knowledge of digital media KPIs, omnichannel measurement, and HCP/DTC media environments.
• Advanced experience with Tableau, including dashboard QA, visualization principles, and data storytelling.
• Strong understanding of KPI standardization, measurement logic, and reporting automation principles.
• Excellent attention to detail, especially in reviewing logic, metrics, and data integrity.
• Outstanding communication skills-verbal, written, and visual.
• Ability to collaborate across Media, Strategy, Account Service, and Data Engineering.
• Excepti

Benefits

Additional Information

At Real Chemistry, making the world a healthier place isn't just an aspiration-it's our everyday reality. Our drive to transform healthcare is informed by our blend of deep scientific expertise, human-centred creativity, and AI-driven insights, fostering a unique environment where innovation thrives and our people are impact-obsessed. As a global agency, we provide a full suite of services across healthcare communications and marketing to our clients, including top players in the pharmaceutical and biotech industries. Our #LifeatRealChem culture is rooted in our people-we believe we are best together and are committed to excellence for both our clients and colleagues. Whether you're a seasoned professional or just starting your career, if you share our passion for healthcare and connection, we invite you to explore our opportunities. Discover your purpose. Embrace innovation. Experience #LifeatRealChem. Spring & Bond, a part of Real Chemistry, is a digital media agency and consultancy helping pharmaceutical and medical device manufacturers build robust, omnichannel media strategies for both HCP and consumer audiences. Our work emphasizes transparency, client empowerment, and modern execution through services including customer-journey planning, media strategy and activation, measurement, technology evaluation, in-house capability development, and training. The Manager, Beyond Insights (BI) leads the execution of high-quality measurement plans, reporting frameworks, and insight delivery for pharmaceutical media clients. In this role, you will optimize monthly and quarterly reporting processes, standardize KPI definitions, guide data visualization best practices, and ensure that clients receive accurate, consistent, and compelling insights. You'll also maintain AI/NotebookLM environments, drive cross-functional alignment, and collaborate closely with Client Services, Media, Strategy, and Data Engineering. This role requires strong organizational leadership, excellent communication skills, rigorous QA standards, and the ability to translate complex data into concise, strategic recommendations. This has the opportunity to be client facing, and requires the ability to deliver complex analysis in a digestible way to a diverse audience.

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