Spa and Wellness Membership Manager

Benefits

Additional Information

Proactively generate and convert membership leads through tours, referrals and follow-up activity Conduct personalised consultations, confidently presenting membership packages, benefits and pricing Achieve and exceed membership sales targets, driving revenue growth and retention Manage prospect pipelines, tracking conversion rates and performance metrics Build strong relationships with members to maximise engagement and lifetime value Identify and develop corporate and local partnership opportunities to grow the membership base Support Spa reception in converting enquiries into memberships, bookings and retail sales Promote spa services, retail and wellness offerings to increase overall member spend Ensure a luxury guest experience at all touchpoints, maintaining Fairmont brand standards Oversee accurate membership administration, billing and reporting processes Handle guest queries and escalations professionally, ensuring effective resolution Support operational standards, team alignment and daily service delivery within Spa & Wellness Proven track record in membership or luxury sales with strong conversion results Confident sales approach with excellent closing and negotiation skills Commercially driven with a target-focused mindset Experience within a luxury spa, health club or hospitality environment preferred Strong communication and relationship-building skills Proficient in CRM systems, reporting and membership management processes Professional presence and high standards of personal presentation What is in it for you? Exclusive Discounts: Fairmont Cheshire, The Mere, Spa and Golf discount Fairmont, Raffles, and Accor Hotels (friends and family rates are included) 20% off food and beverage in on-site restaurants Colleague restaurant Being part of The Mere Team - our culture is unique! You will benefit from training and development opportunities Competitive salary and benefits including pension 28 days of holiday including public holidays 1-5 days service award based on length of service Special rates for Fairmont Cheshire, The Mere colleagues and their friends & family and discount across Accor hotels worldwide And last but not least you will get to work with a team of EXTRAORDINARY people

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