Lead Campus Manager

Responsibilities

• Campus EUC Service Leadership
• Own and manage all desktop and endpoint services across the bank's campus environment
• Ensure high availability, performance, and reliability of end-user devices and services
• Oversee service desk escalation points for campus-related desktop issues
• Manage hardware lifecycle (procurement, deployment, refresh, and disposal)
• Change & Transformation
• Lead transformation initiatives to modernise the campus desktop environment
• Drive adoption of virtual desktop infrastructure (VDI), cloud desktops, and endpoint management tools
• Reduce legacy dependency and improve standardisation of desktop builds and configurations
• Introduce automation for provisioning, patching, and software deployment
• Improve employee digital experience through innovation and user-centric design
• Stakeholder Engagement
• Partner with business units to understand campus user needs and pain points
• Act as a key liaison between IT, facilities, security, and business leadership
• Provide regular reporting on service performance, transformation progress, and risks
• Influence senior stakeholders on roadmap and digital workplace strategy
• Operational Excellence
• Ensure compliance with banking security, regulatory, and audit requirements
• Manage endpoint security standards including encryption, antivirus, and patch compliance
• Maintain asset inventory accuracy and governance across the campus
• Drive SLA adherence and continuous service improvement
• Vendor & Budget Management
• Manage third-party vendors supporting desktop hardware, software, and services
• Oversee procurement processes and cost optimisation strategies
• Manage budgets related to campus desktop operations and transformation initiatives
• Ensure vendor performance aligns with contractual obligations
• Team Leadership
• Lead and mentor campus desktop engineers and support analysts
• Build a high-performance culture focused on accountability and service excellence
• Develop skills in modern endpoint management and automation tools
• Manage workforce planning and resource allocation
• Required Skills & Experience
• Technical Experience
• 8-12+ years in End User Computing / Desktop Support / Workplace Services
• Strong experience in large enterprise or regulated environments (banking preferred)
• Expertise in: Microsoft Endpoint Manager (Intune)
• Active Directory / Entra ID
• Windows 11 enterprise environments
• VDI solutions (Citrix, VMware Horizon, Azure Virtual Desktop)
• Endpoint security tools and patch management systems
• Leadership & Change
• Proven experience leading IT service teams in complex environments
• Demonstrated ability to deliver workplace transformation initiatives
• Strong understanding of ITIL service management frameworks
• Experience driving automation and digital workplace modernisation
• Soft Skills
• Strong stakeholder management and influencing skills at senior level
• Excellent communication and presentation ability
• Strategic thinker with strong execution capability
• User-focused mindset with a drive to improve employee experience
• Education & Certifications
• Bachelor's degree in Information Technology, Computer Science, or related field (preferred)
• ITIL Foundation (required; higher levels advantageous)
• Microsoft, Citrix, VMware, or cloud certifications (advantageous)
• Key Performance Indicators (KPIs)
• End-user satisfaction (EUC experience score / surveys)
• Desktop uptime and incident reduction rates
• Successful delivery of transformation roadmap milestones
• Reduction in manual support and increase in automation
• SLA adherence and incident resolution times
• Asset compliance and audit readiness
• Strategic Focus Areas
• Transition from traditional desktop suppo

Benefits

Additional Information

Empowering Africa's tomorrow, together...one story at a time. With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group. Job Summary Work as part of an integrated (run & build) tribe to provide enterprise wide application support across multiple stakeholder groups (in high complexity environments) by maintaining & optimizing enterprise-grade applications (tech products & services) & building capability in others to do the same. Job Description Role Purpose The Lead Campus Manager is responsible for the end-to-end management, optimisation, and transformation of end-user computing (EUC) services across a large banking campus environment. The role ensures stable, secure, and efficient desktop, laptop, and endpoint services while driving continuous improvement, innovation, and workplace transformation aligned to modern digital banking practices. This role is not purely operational-it is a change leadership position focused on modernising the campus desktop experience, improving user satisfaction, and introducing automation, standardisation, and next-generation workplace technologies.

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