Flight Data Reception and Records Operations Professional

About the role

Embry-Riddle Aeronautical University (ERAU) seeks a dynamic, student-centered, and forward-thinking Flight Data Reception and Records Operations Professional. This customer service professional will support the Flight Data & Certification Department as the first point of contact with the customer and strives to meet their needs in a professional, cheerful, courteous and efficient manner. Records collected in the department will be submitted to the FAA, so accuracy is demanded of the position. For nearly 100 years, Embry-Riddle has been the world's leading aviation and aerospace university, educating more than 30,000 students across residential campuses in Daytona Beach, Florida, and Prescott, Arizona, as well as through a global network of Worldwide locations and online programs. With more than 165,000 alumni around the world, our impact reaches every corner of the aerospace, aviation, defense and technology industries. Today, our faculty, researchers and professional staff are advancing innovation across aviation, space, artificial intelligence, cybersecurity, autonomous systems and next-generation engineering. Working alongside industry leaders, government agencies and innovators, they are solving real-world challenges and shaping the technologies that will define tomorrow. Whether you are an educator, researcher, administrator, technologist or industry professional, your work at Embry-Riddle will contribute to something bigger than a job. Join a community driven by discovery, purpose and excellence-and help shape the future of aerospace. Perks Await You at Embry-Riddle! Generous Time Off: Enjoy 9+ paid holidays, including the day after Thanksgiving and the week between Christmas Eve and New Year's Day. Tuition Coverage: Get 100% tuition coverage for yourself for one undergraduate and one graduate degree, and discounted rates for your spouse and dependent children up to age 26. Retirement Contributions: ERAU contributes 6% of your base salary to your retirement plan and offers a 4% matching contribution - with no vesting period. Personal Leave: Relax with 12 days of personal leave for non-exempt employees or 18 days for exempt full-time employees in your first year.

Responsibilities

• Receiving students and colleagues at the reception desk
• Answering the phone and emails
• Reviewing documentation for errors and scanning documents to support the process
• Performing data entry
• Supporting the needs of the Analysts, Specialist, ACR and Manager
• Guiding student assistants in support of those tasks

Requirements

• Required Education and Qualifications:
• Analytical skills with an in depth knowledge of information systems and technical expertise with Microsoft operating systems, Access, Excel, PowerPoint, Word, Outlook/email, and Internet end-user applications such as ETA.
• Familiarity with flight training paperwork and lingo, preferred.
• Application process/requirements
• To submit your application for this opportunity, please visit the Embry-Riddle Career Site and search for requisition number R311649. Please attach all relevant materials to your application when you apply online. Complete submissions include:
• Cover letter
• Full CV
• Statements of teaching philosophy
• Contact information for at least three professional references (please note that references may be contacted as part of the interview/screening process)
• Current Embry-Riddle employees: Please apply directly through the ERAU Employee Hub Central application within Workday.
• Embry-Riddle is not seeking assistance from staffing or recruitment agencies. All agencies are directed to contact eraujobs@erau.edu and should not reach out to hiring managers or staff.

Additional Information

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