Customer Success Specialist

Responsibilities

• Serve as the primary point of contact for enterprise customers, owning all communication via email, phone, and reporting
• Manage day-to-day shipment operations for enterprise accounts and perform additional duties as needed
• Collaborate cross-functionally with Sales, Account Management, Carrier Operations, and leadership to ensure customer expectations and performance metrics are met
• Own weekly account data metrics and key SLAs, ensuring accuracy and continuous improvement
• Identify and help implement new products, processes, and initiatives to support customer growth and engagement
• Build, document, and champion processes and SOPs to support the transition of daily tasks to offshore support teams

Requirements

• Bachelor's degree strongly preferred
• 3-5 years of experience in transportation and/or logistics
• Strong customer support and customer satisfaction experience
• Excellent written and verbal communication skills
• Ability to think on your feet and solve problems analytically
• Comfort working in a fast-changing environment with shifting priorities
• Strong sense of urgency and ability to prioritize daily tasks
• Ability to learn new technology and concepts quickly
• Intermediate to advanced proficiency in Microsoft Excel
• Benefits & Perks
• Competitive compensation
• Medical, dental, and vision insurance
• Flexible paid time off (PTO) and paid holidays
• 401(k) plan
• Employee assistance program (EAP)
• Opportunities for professional growth and career development
• Work in a high-growth company redefining logistics and supply chain
• The hourly rate for this position ranges from $40.00 - $45.00. Actual compensation will be determined based on job-related factors such as skills, experience, and qualifications, and may vary from the posted range.

Benefits

Additional Information

Customer Success Specialist Location: Long Beach, CA Compensation: $40.00 - $45.00 per hour About Cargomatic Founded in 2013, Cargomatic is revolutionizing the transportation industry by powering local freight through the first and largest digital marketplace for local trucking. Our proprietary, AI-enabled platform uses real-time location data to match available cargo space and drivers with shippers who need freight moved-creating capacity on demand. Cargomatic has been recognized as a Built In Best Places to Work in 2023, 2024, and 2025, reflecting our people-first culture and commitment to employee growth, success, and well-being. At Cargomatic, we solve complex, real-world logistics challenges through collaboration, curiosity, and innovation. Employees at every level are empowered to thrive, support one another, and make a meaningful impact. Learn more at www.cargomatic.com . About the Role Cargomatic is seeking a Customer Success Specialist to join our team in Long Beach, CA . In this role, you will collaborate across the Cargomatic network to ensure shipment operations run smoothly for our most complex customers. You'll serve as a primary point of contact, manage day-to-day operations, and help drive customer satisfaction through proactive problem solving and clear communication. The ideal candidate is highly organized, detail-oriented, customer-focused, and thrives in a fast-paced, startup environment. You're comfortable with ambiguity, enjoy solving problems, and bring an "all hands on deck" mindset.

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