Luxury Hotel Membership Ambassador (Sales)

About the role

NEW AND EXCITING HOTEL LIFESTYLE PROGRAMS! The role is a specialised role designed to drive member enrolment and engagement at our newest Five Star hotel partners. The role has a direct report to TouchPoint's Senior Management Team, while day to day working hand-in-hand with the hotel's F&B team to provide a positive experience to members and prospective members. The Membership Ambassador's role is twofold: Increase visibility of the membership to hotel guests, and drive onboarding of new hotel members. To provide a strong level of member support, presence and engagement - creating a better experience for hotel members. Key Responsibilities and KPIs Supporting new member growth through member on-boarding at hotel venues Ensuring that each member and their guests' experience utilising their membership is positive and memorable. Working closely with the hotel F&B team in areas of operations to support service delivery to members. Cultivating stronger levels of member recognition and to encourage member participation in hotel events and promotions. To assist in the planning, execution and hosting of member events at the hotel as required. To liaise regularly with TouchPoint and hotel management, reporting on all established KPI's of the role and the App platform.

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