Billing Analyst with Italian and English
External
Ringcentral · BulgariaPrepare for this interview
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Responsibilities
- Review and resolve post-sales customer disputes: Act as a liaison with external customers and internal stakeholders (Sales Ops, Legal, CSM, Collections)
- Validating contract rates versus invoices generated to ensure accuracy and completeness
- Calculating adjustments (including credit memos), generating rebills and ensuring all adjustments are booked
- Participate in customer account reconciliation projects
- Complete quarter-end close per internal published calendar
- Point of contact for other Billing team members located in our global offices
- Ensure all cases are completed in a timely manner and escalate all dependencies
- Engage in special projects to serve as SME to drive system or process enhancements
- Serve as a mentor to junior billing analyst in Charlotte office
- Assist with the deal desk review of sales opportunities, contracts, and non-standard transactions
- Assist Managers in performing internal control procedures to ensure SOX compliance
- Review the validity of dispute and provide adjustments amounts as appropriate
- Qualifications & Skills:
- Fluent in both languages - English and Italian
- Billing and AR Operations experience
- 1-2 years of customer-facing dispute resolution
- Bachelor's degree in accounting or finance
- Knowledge of revenue accounting
- Experience with mid-volume phone calls to resolve disputes
- Solid planning and prioritization skills. Demonstrates high energy with the ability to remain flexible and change priorities in a challenging and fast-paced environment
- Strong oral and written communication skills and customer service skills are required
- Exemplify an eagerness to learn and take on challenges in a rapidly growing and dynamic environment
- Must be a team player and self-start
- Detailed-oriented with excellent analytical skills for data mining (with high volume transactions)
- Software as a Service (SaaS) experience is a plus
- SFDC and NetSuite experience is a plus
- Excellent computer skills with MS Office software, including intermediate to advanced Excel, Word, PowerPoint, etc.
- Independently takes ownership to manage assigned tasks
- Flexible and willing to work overtime when needed
Benefits
Additional Information
Say hello to opportunities. It's not every day that you consider starting a new career. We're RingCentral, and we're happy that someone as talented as you is considering this role. First, a little about us, we're a $2 Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. We invest more than $250 million annually to ensure our AI-enabled technology and platforms meet or exceed the needs of our customers. We are expanding our revenue operations team and looking for a Billing Analyst to thrive in a fast-paced and goal-oriented department. This position reports to a Revenue Operations Billing Manager and is an interdisciplinary position, which interacts with Billing, Sales, Legal and various Operational Managers. Please note that this role requires on-site presence at our office 4 days a week to support effective collaboration and teamwork.
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