Reservations Representative- Contact Center- REMOTE

Responsibilities

• Accurately clarify, research and communicate information to provide options that fulfill customer needs in response to inquiries, requests and requirements related to new and existing car rental reservations. As appropriate cross sell ancillary products & services to obtain and grow revenue.
• Insure that all interactions are in accordance with company policies and standards of customer service and professionalism. Customers include Prestige (Chairman's Club, President's Club, CEO, etc.), Corporate Tour and general consumer groups.
• Accurately input required data into various company systems for tracking and retention of customer records. Insure that all interactions are in accordance with company policy and standards of customer service and professionalism.
• Provide highly accurate and prompt assistance, completion and processing of forms and/or reports related to reservation special handling requirements or requests.
• Participate in special projects and/or conduct various other duties as may be required or assigned.
• Perks You'll Get:
• Access to Medical, Dental, Vision, Life and Disability insurance
• Eligible to elect other voluntary benefits including: Group Auto Insurance, Group Home Insurance, Pet Insurance, Legal Assistance, Identity Theft Protection, FSA, Accident Insurance, Critical Illness Insurance, and additional life insurance coverages
• 401(k) Retirement Plan with company matched contributions
• Full training to learn the business and enhance professional skills
• Employee discounts, including discounted prices on the purchase of Avis/Budget cars
• Access to an Employee Assistance Program for services including counseling, financial and legal consultation, referrals for care service and more

Requirements

• High School diploma. Minimum of 2 years current related experience in a customer care environment or inside sales.
• For work-from-home (WFH)roles, previous WFH experience is preferred
• Excellent verbal and written communication skills
• Effective listening and telephone skills
• Strong negotiation, decision making, and problem-solving skills
• Strong analytical, mathematical skills and organizational skills
• Advanced computer skills using MS Outlook, MS Office and multiple specialized applications.
• Ability to handle complex customer issues while maintaining a positive attitude.
• Ability to demonstrate strong initiative to exceed expectations.
• Attention to detail, and ability to work independently and in teams.
• Ability to speak read and write English fluently.

Benefits

Additional Information

Driven to be the Best People. Performance. Purpose. At Avis Budget Group, we're driven to be the best vehicle rental company in the world, together. Our 25,000 employees raise the bar every day, bringing different perspectives, taking ownership, and leading with integrity. We're defining the future of mobility with safe, sustainable solutions that move people, businesses, and communities forward. This is a REMOTE POSITION The Specialty Reservations Representative will be a liaison between our company and its current and potential worldwide customers with the purpose of retaining and growing specialty customer business. Responsible to research, resolve and respond to customers regarding their pre, during and post car rental experience. Takes ownership for effectively resolving issues, complaints and inquiries from our high profile/valued corporate and other customers etc. Strives to keep customer satisfaction at the core of every decision and behavior to foster customer loyalty. Team members in this role are responsible for generating approximately $23M in revenue annually.

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