Security Systems Analyst

Responsibilities

• Act as the primary point of contact for security system issues via phone, email, and ticketing platforms
• Use your engineering background to triage and diagnose faults across access control, CCTV, and integrated systems
• Perform remote troubleshooting and fault resolution, avoiding unnecessary engineer dispatch wherever possible
• Identify whether issues are system, configuration, hardware, or network related
• Make informed decisions on when to escalate or dispatch field engineers, ensuring they attend site fully prepared
• Take full ownership of incidents from initial report through to resolution and closure
• Prioritise issues based on business impact and SLA commitments
• Communicate clearly with stakeholders, providing updates and technical explanations
• Monitor system alerts and proactively identify potential issues before they escalate
• Contribute to knowledge sharing and continuous improvement, helping increase first-time fix rates
• Please note - The responsibilities listed here aren't the full picture-but they give you a good sense of the role. If you meet the minimum requirements and believe you've got what it takes to succeed, we'd love to hear from you.

Requirements

• We're looking for someone who takes ownership, thinks analytically, and thrives under pressure. Ideally, you'll have:
• Essential:
• Background as a Security Systems Engineer, Installation Engineer, or Commissioning Engineer
• Strong working knowledge of platforms such as: Lenel OnGuard
• Software House CCURE
• Genetec, Milestone, or similar
• Proven experience fault-finding and troubleshooting access control and CCTV systems in the field
• Ability to diagnose issues across hardware, software, and basic networking
• Experience deciding whether issues require onsite intervention vs remote resolution
• Familiarity with ticketing / service management systems (ServiceNow, Jira, Remedy, etc.)
• Strong communication skills with the ability to support non-technical users
• Ability to manage multiple issues and prioritise effectively
• Able to travel to site when required (Reading)
• Desirable:
• Experience working in a helpdesk, service desk, or remote support environment
• Understanding of incident management processes (ITIL)
• Knowledge of TCP/IP, device connectivity, and system integrations
• Experience coordinating or supporting field engineers remotely
• It's great to see you're considering a career with Securitas UK!
• Join our global team of 336,000+ colleagues and help make the world a safer place.
• At Securitas, we live by our values of Integrity, Vigilance and Helpfulness , and our People Promise:
• Opportunity - We see potential in every person and situation
• People - We open our eyes to all that's good
• Purpose - We make your world a safer place
• What You Can Expect
• Our Recruitment Team reviews every application carefully. Applying can feel daunting, but we're here to support you-just email us if you need help.
• Diversity & Inclusion - Be Yourself
• Your Benefits
• STRIVE - Securitas Perks gives you access to a great range of discounts on a variety of retailers, services and everyday spending to suit your shopping habits.
• Dental Plans - A range of plans providing support, providing cash back towards everyday dental costs, such as dental examinations, X-rays, and treatment
• HSF Health Plan - Range of healthcare cash plans at highly discounted rates, providing families with peace of mind by getting cash back on everyday medical costs, such as dental check-ups, contact lenses and acupuncture, and by covering unexpected costs.
• Cycle to Work - A super cost-effective way of getting a brand new bike, cycling equipment or both. Save up to 42% of the usual cost and spread the cost over several months from your salary.
• Specsavers - Save money on eye tests and when purchasing spectacles.
• WeCare - A 24/7 online GP, mental health support service, get fit programme and more.
• Toothfairy - Online access to advice and guidance, from real UK Dentists.
• Pension Plan - Plan for your financial future by building up a benefit in the Securitas Pension Plan, with the benefit of employer contribution plus tax relief on your contributions.
• Payroll ISA - An ISA savings account is a great way to meet your longer term personal financial goals.
• Free Mortgage Advice
• Go & Live - Financial Wellbeing Hub
• Death in Service Benefit - Permanent employees are automatically covered for Life Assurance, which would provide a lump sum benefit to your beneficiaries

Benefits

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