Sr. Software Engineer, Customer Retention

About the role

Hims & Hers is on a mission to empower people to live healthier lives. Our Customer organization plays a critical role in achieving this by building cutting-edge web experiences that drive patient acquisition, engagement, and satisfaction. As a Sr. Software Engineer in our Customer Retention group, you will be a key technical leader responsible for designing and implementing scalable, high-performance solutions across both front-end and back-end systems. You will collaborate with cross-functional teams to drive architectural decisions, mentor engineers, and influence the direction of our platform. You Will: Lead the design and architecture of scalable and performant full-stack solutions that meet product requirements and enhance user experience. Provide technical guidance and mentorship to engineers on best practices, design patterns, and coding standards. Advocate your team's technical needs and priorities within the broader engineering organization. Participate in product discovery sessions to assess feasibility, explore user needs, define product features, and validate ideas with prototypes and experiments. Collaborate with UX/UI designers to create intuitive and engaging user interfaces that address user pain points and enhance the overall experience. Work closely with other engineering teams to ensure seamless integration and communication across systems and services. Contribute to the vision for the team and the platform as technical leader, identifying new and strategic technologies and technical investments that improve security, scalability, reliability, and performance. Break down complex projects into clear, actionable tasks to drive successful outcomes. Implement observability practices across the platform, including logging, monitoring, and alerting to ensure system reliability and performance. Elevate the team's engineering standards by leading efforts to improve workflows, processes, and tools. Analyze performance metrics and user feedback to identify opportunities for improvement and drive optimization efforts. Create and maintain technical documentation for architecture and development processes. Conduct code reviews and contribute to knowledge-sharing initiatives within the team. Identify performance bottlenecks and propose enhancements to optimize system performance and reliability. Stay updated with industry trends, technologies, and best practices, and propose innovative solutions to improve the platform. Act as a key contributor to the hiring process by assisting with interviews and onboarding new engineers. Model a culture of open communication and continuous improvement by providing constructive feedback and coaching to junior team members You Have: 7+ years as a software engineer, shipping production code 3+ years of experience with back end distributed system design, development and delivery, preferably in an eCommerce environment 3+ years of experience with microservice architectures Bachelor's or higher in Computer Science or equivalent professional experience The ideal candidate for this role has deep E-commerce experience Proven experience in building scalable web applications and services, preferably in a cloud environment Proficiency in web and mobile front-end technologies such as HTML, CSS, and JavaScript frameworks (React, React Native, NextJS, GraphQL) and back-end technologies (Node.js, Redis, Kotlin) The ideal candidate has strong experience developing React Native applications for iOS and Android. Proficiency with full stack delivery and hosting of front ends and microservices on Kubernetes and AWS Excellent problem-solving skills and the ability to think critically and strategically Experience with agile software development and delivery methodology Experience with continuous integration and continuous deployment (CI/CD) processes including integrated unit tests and end-to-end integration tests Experience with Relational Databases, PostgreSQL preferred Strong communication and collaboration skills, with the ability to work effectively within

Benefits

Additional Information

Hims & Hers is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are redefining healthcare by putting the customer first and delivering access to care that is affordable, accessible, and personal, from diagnosis to treatment to delivery. No two people are the same, so we provide access to personalized care designed for results. By normalizing health & wellness challenges and innovating on their solutions, we're making better health outcomes easier to achieve. Hims & Hers is a public company, traded on the NYSE under the ticker symbol "HIMS." To learn more about the brand and offerings, you can visit hims.com/about and hims.com/how-it-works . For information on the company's outstanding benefits, culture, and its talent-first flexible/remote work approach, see below and visit www.hims.com/careers-professionals .

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