Practice Success Manager

Responsibilities

• Practice Relationship Management
• Serve as the primary point of contact and trusted advisor for an assigned portfolio of primary care practices across networks.
• Build and maintain strong, trust-based relationships with physicians, practice administrators, and frontline clinical staff.
• Conduct proactive outreach to practices, maintain consistent communication cadence, and schedule all performance-related touchpoints.
• Act as an advocate for assigned practices internally, ensuring feedback, operational needs, and risks are communicated and addressed across Guidehealth teams.
• Facilitate ongoing engagement through regular check-ins, performance reviews, and proactive operational support.
• Support long-term retention and practice satisfaction by ensuring consistent, high-quality engagement throughout the performance year.
• Performance Accountability & Scorecard Delivery
• Deliver monthly engagement scorecards to all assigned practices and lead performance review conversations with practice leadership
• Schedule and facilitate quarterly performance meetings covering cost of care, quality metrics, HCC recapture, utilization trends, and care management integration
• Translate scorecard data and network performance benchmarks into clear, actionable next steps for practice teams
• Monitor operational performance, engagement metrics, and utilization of Guidehealth services across assigned practices
• Identify practices at risk of underperformance and escalate with supporting context to the Director team in a timely manner
• Support practices in developing and tracking improvement plans tied to shared savings performance targets
• Cross-Pillar Coordination
• Facilitate weekly pillar huddles (network specific, and pre-implementation) to review current practice state, surface barriers, and coordinate cross-functional responses
• Serve as the liaison between assigned practices and Guidehealth's clinical pillars - Risk Adjustment, Care Management, Utilization Management, and Quality
• Coordinate AWV workflow implementation, CM embedded rollout, and PAC workgroup activities at the practice level
• Collaborate with Clinical Operations, Technology, Quality, and Product teams to ensure seamless service delivery to practices
• Communicate practice-level barriers and needs to pillar leads and track resolution through to completion.
• Operational Execution & Infrastructure
• Maintain accurate and current practice data in HubSpot CRM - contact records, meeting logs, action items, and engagement status - on a consistent basis
• Update and maintain the network tracking items for assigned practices on a weekly basis
• Document meeting notes following every practice touchpoint and distribute action item summaries with clear ownership and timelines
• Develop and maintain standard operating procedures (SOPs), workflow documentation, and process improvements as directed
• Support scalability by identifying opportunities to standardize and improve implementation and operational processes across the portfolio
• Provide regular status updates, reporting, and operational insights to leadership
• Support organizational initiatives related to practice performance, operational scale, and service optimization.
• WHAT YOU'LL NEED TO HAVE
• Minimum 3 years of experience in primary care operations, practice management, healthcare operations, or a directly related role
• Clinical background - RN or equivalent clinical experience in a primary care setting are required
• Experience working within an ACO, MSSP, or value-based care model - delegated services, managed care, or population health environments
• Experience working with independent physician practices, health systems, or healthcare provider organizations This should be required
• Demonstrated ability to manage multiple stakeholder relationships simultaneously with high attention to follow-through and accountability
• Proven ability to facilitate productive, collaborative performance conversations with physicians and practice leadership - this is a front-facing accountability role

Benefits

Additional Information

The Practice Success Manager serves as the operational owner of assigned provider relationships across Guidehealth's partner networks - ensuring successful engagement, sustained performance, and accountability at the practice level. This role functions as the primary operational and relationship partner to physician practices, translating Guidehealth's clinical, operational, and technology capabilities into measurable outcomes for providers and patients. The Practice Success Manager is accountable for driving practice performance conversations, delivering and reviewing monthly engagement scorecards, coordinating across Guidehealth's four clinical pillars, and ensuring practices have the support and information needed to meet overall performance targets. This individual combines primary care operational expertise, relationship ownership, and accountability-forward communication to ensure practices fully realize the value of Guidehealth's partnership.

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