Dispatcher

Responsibilities

• Responsible for professional, timely, and effective internal and external driver interaction via phone calls and system messages, by building and maintaining a positive attitude to strengthen driver engagement in order to minimize turnover and improve driver satisfaction and productivity
• Maintain driver detention time and manage equipment through effective communication and planning in order to improve operational efficiency and profitability
• Ability to efficiently assign loads on driver to maximize profitability, customer satisfaction, and driver retention for assigned market areas. Including monitoring ongoing freight optimization based on current loads in progress
• Maintains the company safety culture to include daily safety messages, monthly driver briefings, and help enforce company policies to ensure DOT compliance and company requirements are being met
• Shift Schedule:
• Tuesday to Saturday from 8:30am to 5:00pm

Requirements

• Minimum Qualification:
• High School Diploma/GED with up to 1-2 years of Transportation, Customer Service, Administrative or related
• Ability to work across multiple shifts including nights and/or weekends if needed.
• Preferred Qualification:
• Bachelor's Degree with 1 year of relevant professional experience or 4-5 years of experience in the Transportation/Logistics industry
• Skills & Abilities:
• Ability to process information with high levels of accuracy
• Anticipate, recognize, and deal effectively with existing or potential conflicts at the individual, group, or situation level
• Ability to accurately analyze situations and reach productive decisions based on informed judgment
• Ability to adapt to changing environments
• Establish and maintain healthy working relationships with clients, vendors, and peers
• Ability to meet or exceed team/driver needs and expectations and provide excellent service in a direct or indirect manner
• Effective communication skills
• The expected starting pay range for this position is between $20.05 to $25.05 per hour.
• This position is not eligible for employment-based sponsorship.

Benefits

Additional Information

Job Title: Dispatcher Department: Supply Chain Country: United States of America State/Province: Massachusetts City: Taunton Full/Part Time: Full time Job Summary: Under routine supervision, this position is responsible for scheduling, dispatching, and resolving problems for our drivers, contractors, and/or carriers. This position requires you to have exceptional proactive communication skills with internal and external customers including resolving issues with timely pick up and delivery, check calls, activity documentation, and overall promoting a professional workplace attitude in a fast paced environment. Incumbent must be able to work any shift to satisfy the demand for flexibility of scheduling to ensure operational success. This includes, but is not limited to, day shifts, night shifts and weekend shifts. Job Description: Sign-On Bonus! $500 after 180 days of service. This is an in-person position in East Taunton.

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