Customer Service Representative

About the role

Afinitas, headquartered in St. Louis, Missouri, is a global leader in equipment, forming systems, and essential accessory products that support transportation, water, and utility precast concrete infrastructure worldwide. We provide industry-leading production equipment; highly engineered formwork; and a broad portfolio of precast concrete, electrical, and construction accessories, along with structural products and systems designed for bridge, highway, and heavy construction applications. Afinitas is part of BW Forsyth Partners, LLC, the investment group of global manufacturing and engineering consulting firm Barry-Wehmiller, a $3 billion organization with nearly 12,000 team members, united by a common belief: to use the power of business to build a better world. Job Description: Afinitas is hiring an Customer Service Representative to join our team! The Customer Service Representative drives revenue and builds customer relationships by managing inbound inquiries, providing product information, entering sales orders, and resolving customer issues. This role serves as a key point of contact for customers, ensuring accurate order processing and responsive communication. The ideal candidate is customer-focused, detail-oriented, and comfortable with high activity. ESSENTIAL FUNCTIONS & RESPONSIBILITIES Customer Order Management Handle incoming inquiries and process customer orders accurately and efficiently in the ERP system confirming order details including product specifications, pricing, availability, and delivery timelines. Provide product information and pricing. Provide quotes and price orders according to guidelines provided by product management. Coordinate with operations and logistics as well as internal and external warehouse teams to ensure timely fulfillment. Proactively communicate order status, changes, and updates to customers. Resolve order discrepancies, shipment issues, or customer inquiries in a timely manner. Customer Experience Deliver responsive, professional service that reflects the values of Afinitas, builds trust, and develops strong relationships with contractors, distributors, and customers. Address customer concerns and issues. Serve as customer point of contact and coordinate issue resolution with appropriate internal resources. Maintain accurate customer records, interaction notes, issue tracking, and sales opportunities in CRM systems. Act as the voice of the customer internally by sharing feedback and market insights. Administrative & Team Support Maintain organized documentation for orders, quotes, and customer communications. Track sales activity, pipeline updates, and performance metrics. Collaborate with sales leadership and cross-functional teams to support business goals. Participate in product training and continuous improvement initiatives.

Requirements

• 2+ years of experience in inside sales, customer service, order management, or equivalent.
• Strong communication and relationship-building skills.
• Excellent attention to detail and ability to manage multiple priorities.
• Proficiency with Microsoft Office and experience with ERP and CRM systems.
• Preferred:
• Experience in construction, concrete products, building materials, or industrial sales.
• Experience supporting field sales teams.
• Familiarity with technical or engineered products.
• WORK ENVIRONMENT
• #Ll-SJ1
• Barry-Wehmiller is an equal opportunity employer. M/F/D/V This organization uses E-Verify.
• Applicants may be subject to pre-employment screening which may include drug screening, reference checks, employment verifications, background screening and/or skills assessments.
• Company:
• Afinitas

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