Customer Service Account Representative

Requirements

• Preferred: Experience in a hospital and/or clinic setting; self-pay or insurance billing/collection experience or billing certification or course work
• Reports To: Manager-Patient Financial Services
• Supervises: N/A
• Ages of Patients: N/A
• Blood Borne Pathogens: Minimal/ No Potential
• Skills, Knowledge, Abilities:
• Essential Responsibilities
• Demonstrates compliance with Code of Conduct and compliance policies, and takes action to resolve compliance questions or concerns and report suspected violations.
• Manages new accounts, on a daily basis, by working within Receivables Workstation. Contacts patient and/or account guarantor to solicit payment on account.
• Manages new credit balance accounts daily and prepares adjustments or refunds to zero the account balance.
• Works all accounts listed in on the daily bad debt and bankruptcy list, on a daily basis to promote collection of accounts. This will include telephoning the payer or identifying the claim on the payers' Internet location.
• Manages entire account inventory on a timely basis to promote payment and resolution of all accounts prior to ninety days from date of billing.
• Receives and reacts to incoming mail and telephone call from patients regarding assigned accounts.
• Works with patients in regards to extended payment plans and/or financial assistance packages.
• Records newly identified insurance plans and facilitate the account processing of new plan in accordance with pre-billing policies and procedures.
• Records accurate and definitive notes in the electronic account file that depict the current status of account, issues with account and anticipated date of resolution.
• Escalates account management to Customer Service Manager when extraordinary issues arise.
• Obtains and records "Promise to Pay" amounts on a daily basis that are consistent with the cash collection goals of the department.
• Performs other duties as assigned.

Additional Information

Default Work Shift: Day (United States of America) Hours: 40 Salary range: $18.78 - $28.54 Schedule: Full Time Shift Hours: 8 Hour employee Department: Patient Financial Services Job Objective: Engaged in activities relating to the collection of payment and/or resolution of self-pay balance accounts. Job Description: Education: Required: High school diploma, GED or higher level degree Licensure/Certification: N/A

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