Director of Strategic Account Management

Responsibilities

• Client Strategy, Performance & Growth
• Own and grow strategic client relationships, ensuring high levels of client satisfaction, retention, and revenue expansion
• Lead Quarterly Business Reviews (QBRs), presenting performance data, insights, and growth opportunities to executive stakeholders
• Develop and execute account growth strategies, including market penetration, share of wallet, and expansion of language services solutions
• Build relationships with C-suite and senior client leaders, navigating complex, ambiguous situations to drive outcomes
• Serve as an escalation point for client issues, resolving challenges and identifying growth opportunities
• Team Leadership & Development
• Lead, coach, and develop a team of 4-5 Strategic Account Managers / Senior Strategic Account Managers
• Drive performance through goal setting, KPI tracking, and structured development (IDPs, performance plans, coaching)
• Upskill team members from tactical account management to more strategic, consultative client engagement
• Conduct regular 1:1s and team meetings focused on performance, development, and client outcomes
• Execution & Operations
• Balance strategic leadership with hands-on execution in a fast-paced, high-volume environment
• Oversee account plans and ensure consistent execution against growth, retention, and performance targets
• Partner with cross-functional teams (Sales Operations, Finance, Legal, Client Support, Field Services) to deliver solutions and resolve issues
• Manage pricing, contract renewals, rate adjustments, and margin considerations in partnership with internal stakeholders
• Ensure accurate performance tracking, reporting, and financial alignment across accounts
• Market Engagement & Travel
• Travel (30-50%) to meet with clients, support team members, and engage in customer-facing activities to drive growth
• Participate in on-site client meetings, relationship building, and business development efforts
• Education & Years of Experience
• Required Qualifications
• Bachelor's degree or equivalent experience
• 10+ years of professional experience in account management, client management, or sales
• 6+ years of experience in a quota-carrying or revenue growth role managing enterprise or strategic accounts
• 4+ years of experience leading and developing individual contributor account management or sales teams
• Experience working in healthcare services
• Experience managing complex client relationships and executive stakeholders (VP/C-level)
• Proven ability to drive revenue retention, growth, and contract renewals
• Experience leading client performance discussions using data (e.g., QBRs, business reviews)
• Ability to operate in a highly matrixed, fast-paced, and execution-focused environment

Requirements

• Experience in language services or language access
• Experience supporting hospital systems, healthcare providers, or enterprise healthcare clients
• Background in consultative sales or strategic account management
• Master's degree (MBA or related field)
• Experience with Salesforce, Workday, or enterprise CRM/financial systems
• Key Skills & Competencies
• Strategic account management & revenue growth
• Executive client relationship management
• Quarterly business reviews (QBRs) & data-driven storytelling
• Team leadership & performance coaching
• Cross-functional collaboration & stakeholder management
• Financial acumen (pricing, margin, contract management)
• Ability to navigate ambiguity and complex client environments
• Work Environment / Physical Requirements
• Work is performed in an office/home office environment.
• Team Members must have the ability to operate standard office equipment and keyboards.
• AMN Healthc

Benefits

Additional Information

Job Description Welcome to AMN Healthcare - Where Talent Meets Purpose Ever wondered what it takes to build one of the largest and most respected healthcare staffing and total talent solutions companies? It takes trailblazers, innovators, and exceptional people like you. At AMN Healthcare, we don't just offer jobs - we build careers that make a difference. Why AMN Healthcare? Because Excellence Is Our Standard: Named to Becker's Top 150 Places to Work in Healthcare - three years running. Consistently ranked among SIA's Largest Staffing Firms in America . Honored with Modern Healthcare's Innovators Award for driving change through innovation. Proud holder of The Joint Commission's Gold Seal of Approval for Staffing Companies since 2006. Job Summary The Director, Strategic Account Management - Language Services leads a team of Strategic Account Managers responsible for managing and growing enterprise healthcare client relationships. This role blends strategic account leadership with hands-on execution, driving client performance, retention, contract renewals, and revenue expansion across complex accounts. The Director is accountable for strengthening client engagement, expanding share of wallet, and ensuring language services programs deliver measurable business value while meeting performance and growth targets.

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