IT Specialist

Responsibilities

• Build and support several Atlassian products; Confluence, Jira, and Jira Service Management
• Provide technical support for desktops, laptops, printers, peripherals, and software
• Configure, patch, and harden company computers using endpoint management tools such as Jumpcloud.
• Respond to service requests and incidents in a professional manner while meeting the designated SLA.
• Install, configure, and upgrade desktop hardware and software components, including operating systems, drivers, and applications
• Develop and maintain detailed documentation of IT incidents, resolutions, knowledge base articles and guides to foster continuous improvement
• Transform manual process into scalable, automagic solutions that will grow as our company grows
• Maintain and update IT assets using inventory management tools
• Stay up-to-date on the latest IT trends and technologies

Requirements

• High school diploma or equivalent; Bachelor's degree in IT or related field
• 3-4 years of experience in a technical support role, preferably in a Helpdesk or Systems Administrator role
• Experience and well versed with all things Atlassian
• Experience with AV equipment; configuring sound mixers for optimal settings, microphones, speakers.
• Excellent customer service and communication skills, with the ability to explain technical concepts to non-technical users
• Strong problem-solving and troubleshooting skills, with attention to detail and accuracy
• Strong knowledge of Microsoft Windows operating systems (Windows 10/11) and common desktop applications such as Zoom, Slack, and Microsoft Office.
• Able to lift and move equipment weighing up to 50 lbs unassisted.
• Experience with Atlassian is a significant plus
• Certifications relating to Jumpcloud
• Google Workspace experience
• Knowledge of consuming and working with APIs
• Experience with ITIL or other IT service management methodologies
• *Working hours for this role may be 9am-6pm or 11am-8pm depending on business needs*
• Key Benefits & Perks:
• Comprehensive Health, Dental & Vision (HDV) - 100% employee covered
• Early-stage Stock Options
• Robust Retirement Savings (401k, HSA, FSA)
• Generous Paid Time Off (PTO) & Parental Leave
• Annual Vacation Bonus
• Wellness & Fertility Benefits
• Cell Phone Stipend
• Complimentary Meals & Stocked Kitchens
• California Pay Range
• $30 - $37 USD
• Equal Opportunity
• Candidate Data Privacy

Benefits

Additional Information

About Harbinger Harbinger is an American commercial electric vehicle (EV) company on a mission to transform an industry starving for innovation. Harbinger's best-in-class team of EV, battery, and drivetrain experts have pooled their deep experience to bring a first-of-its-kind EV platform to support the growing demand for medium-duty EVs and Hybrids. Harbinger: Familiar Form, Revolutionary Foundation. Job Overview We are looking for an IT Specialist to join our IT Operations Team at Harbinger Motors. We are a rapidly growing company with a dynamic team, seeking a versatile individual who can adapt to various roles and thrive in a fast-paced environment. The ideal candidate will be highly motivated with a strong eagerness to learn and grow.

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