Client Experience Intern

About the role

Every transaction matters. Every Canadian matters. At Interac, we protect both - driving trust, security, and inclusion, so our digital economy thrives. Founded in 1984, Interac connects Canadians through secure digital payments, advanced identity verification and industry-leading fraud protection. Connecting banks, businesses, and individuals, Interac enables millions to send, receive, and manage money safely and effortlessly every day - across both digital and physical environments. As the backbone of Canada's financial ecosystem, Interac facilitates over 20 million transactions daily, supported by trusted partnerships with government and financial institutions. Consistently ranked as Canada's most reputable financial technology brand, Interac is deeply embedded in the daily lives of Canadians. Who You Will Work With: Are you ready to dive into the heart of a high-impact team driving strategic initiatives across an organization? Join the CX Strategy & Enablement team and gain hands-on experience supporting key functions across Client Experience, CRM, and Sales Enablement. You'll work in a collaborative environment where your contributions help shape how we capture client insights, translate them into action, and improve the overall client journey. You'll gain exposure to how insights are gathered, structured, and used to inform strategic decisions.

Responsibilities

• Produce high-quality, stakeholder-facing presentations that drive alignment, inform decisions, and support business goals.
• Support key business operations within our sales organization, including developing and implementing processes, managing internal reporting, exploring new projects or vendors, and contributing to broader organizational initiatives.
• Collect user feedback on existing technology tools and help coordinate and facilitate group training sessions to enhance team adoption and effectiveness.
• Execute Qualtrics (Experience Management) and Salesforce (CRM) support tasks such as analyzing user data, updating dashboards and reports, maintaining accurate contact and account information.
• What You Bring:
• Currently completing an undergraduate degree from a creditable Canadian institution with a focus on Business, Economics, or a similar program
• Solid verbal, written and analytical communication skills. You are able to articulate your complex concepts succinctly in a clear, concise manner. You would consider yourself a great storyteller
• Relationship-building and strong interpersonal skills with the ability to develop trust and confidence, work effectively and collaborative with individuals across multiple functions and levels - you are client focused, customer driven and work well under pressure
• Proficiency in the Microsoft Office Suite (Outlook, Word, PowerPoint, Excel, Power BI, MS Teams) with preference for those who can create visually engaging & compelling PowerPoint presentations
• Understanding that success is in the details - you notice things that others don't . Your analytical skills help you to interpret data and inform your decision-making
• Excellent research skills and resourcefulness, with the ability to seek out answers to questions and problems solve in a timely manner
• Understanding and willingness to learn the payments, fintech, or financial services industry
• You are a proactive problem-solver with a demonstrated track record being able to identify issues as they arise and can triage accordingly
• C omfortable with learning and working effectively either independently or with groups across different functions and levels - are you committed to customer service
• Proven time management and organization skills. You can prioritize and manage your time effectively to meet deadlines
• Although not re quired , you have some familiarity or pr evious e xperience with the following:
• Previous experience working with a CRM platform (Salesforce) and other sales tools is an asset.
• Previous customer experience, account management, or sales experience an asset
• Presentation skills - ability to put together PowerPoint slide decks that present concepts and data in a clear, concise and informational way
• Ability to think outside the box and propose creative ideas
• You don't take yourself too seriously and enjoy having fun at work
• What We're Offering:
• The hourly pay range for this position is $2 3 to $2 5 , and the internship term runs from September to December 2026 . The exact amount will depend on factors such as skills, experience, and job-related knowledge. An internship opportunity at Interac also features:
• Flexible hybrid work model with monthly intern socials for better work-life balance
• Convenient downtown Toronto office located minutes away from Union Station
• Interac learning bootcamp designed to help you hit the ground running
• Why Join Us?
• At Interac, the impact we make, and the people who drive it, is profound. When you become part of our team, you're joining a purpose-driven organization that's shap

Benefits

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at interac? Share your experience