Digital Sales Representative - Activate (Twilio.org)

About the role

At Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you're part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we're acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! . Recruiter: Alexa Lowe Hiring Manager: Chiara Kunnie Level: P2 See yourself at Twilio Join the team as Twilio's next Digital Sales Representative - Activate. This position is needed to play a key role in further growing Twilio's social impact organization. As our Digital Inside Sales Representative, you will be responsible for lead qualification, net new customer acquisition, solution selling, and closing deals within our self-service accounts, while upholding the Twilio Magic and driving forward with the ultimate goal to help our customers do good.

Responsibilities

• In this role, you'll:
• Work with customers to understand their business and technical requirements. You will need to understand the capabilities of Twilio's communications API platform so that, together, you can design a solution for their specific use case needs.
• Work diligently with cross-functional internal teams (Sales, Sales Development, Marketing, Product, Engineering, Support) to address customer requirements, advise on digital communication strategies, and help customers get started on the Twilio platform.
• Generate and maintain an accurate sales pipeline and forecast utilizing our CRM, Salesforce through proactive efforts and collaboration with your manager.
• Execute automation strategies to serve a large quantity of customers while maintaining NPS and preventing churn
• Be an owner to drive deals forward, knock down obstacles for our customers and internally, think outside the box and find the best solution for each customer, and recommend process improvements to support the whole team.
• Develop expertise in the social impact and nonprofit market to help prospective customers understand how others are leveraging Twilio's platform to scale their reach and missions.
• Have world-class interpersonal and communication skills to make complex technical and financial details sound simple.
• Ability to balance competing priorities and manage multiple projects/deals at the same time

Requirements

• Required:
• At least 1+ years of closing sales experience or sales development/business development experience in a technical SaaS/CPaaS space, with a record of top performance.
• An understanding of (or interest to understand) the cloud computing/communications business model and excitement for selling to a technical audience while utilizing a solution-oriented approach to selling.
• Technical solutions selling experience and enjoys working with real customers - listening to them and solving problems.
• Strong written and verbal communication skills, with the ability to make complex technical and financial details sound simple.
• Demonstrated track record of managing forecasts.
• Analytical account development strategy based on using data to find opportunities and prove value.
• World-class organization, prioritization, and documentation skills.
• Entrepreneurial mindset.
• Deep personal interest in the social impact market and dedicating your career to making a positive difference.
• High adaptability, with comfort trying new things and building within a rapid-paced environment, comfort with ambiguity and change.
• Location
• This role will be remote and based in EST or CST time zones.
• Travel
• We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

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