SSA Manager

Requirements

• Have experience with industrial radiography systems or NDT industry.
• Have 5-10 years of technical or service leadership experience.
• Have knowledge of systems such as SAP, Salesforce, and Service Max.
• Work in a way that works for you
• We recognize that everyone is different and the way people want to work is varying . In this role, flexibility may be offered depending on project schedules, field needs, and customer requirements.
• Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.
• Working with us
• Working for you
• Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we must push the boundaries today. We prioritize rewarding those who embr

Benefits

Additional Information

Do you enjoy managing long-term service contracts and building strong customer relationships to drive business success? Are you passionate about delivering operational excellence while improving service performance and customer satisfaction? Join our Team! Baker Hughes is a global energy technology company serving customers in over 120 countries. Within our Waygate Radiography Systems business, we are delivering advanced Non ‑ Destructive Testing (NDT) solutions that ensure asset integrity and safety. Our service teams play a critical role in maximizing uptime , supporting customers, and driving long-term value through strategic service agreements. Partnering with the best As an SSA Manager, you are owning and managing a portfolio of Supporting Service Agreements across North America. You are leading customer relationships, ensuring contract performance, and delivering services that maximize system uptime and customer value. You are coordinating cross-functional teams, managing financial performance, and driving service excellence across field services, parts, rentals, and repair operations. You are leveraging data, installed base insights, and industry expertise to improve customer outcomes while ensuring compliance with safety and regulatory standards. As an SSA Manager, you are responsible for : Customer Relationship & Contract Ownership Owning end- to- end customer relationships for assigned SSA contracts. Ensuring contract performance aligns with service agreements and internal scorecards. Driving customer satisfaction through proactive engagement and issue resolution. Acting as the primary point of contact for SSA-related activities and escalations. Traveling up to 30% to customer sites for service reviews and relationship management. Operational Execution & Resource Coordination Collaborating with field service teams, service coordinators, customer care, and cross-functional leaders. Coordinating resources across field service, repair operations, spare parts, and rental assets. Ensuring timely , high-quality service delivery in line with contractual commitments. Financial & Business Performance Delivering financial targets including contribution margin and cost control. Driving contract renewals, expansions, and upsell opportunities. Monitoring operational metrics to ensure profitable and sustainable service execution. Installed Base & Data Management Maintaining accurate installed base records and customer asset tracking. Managing service history, pipeline activities, and data quality for decision-making. Safety, Compliance & Governance Ensuring compliance with all HSE regulations and safety practices. Upholding integrity, controllership, and regulatory requirements across operations. Technical & Industry Expertise Developing knowledge of industrial radiography systems and NDT applications. Acting as a technical interface between customers and internal engineering/service teams. Fueling your passion To be successful in this role you will: Have minimum 5 years of experience in field services, service delivery, or customer-facing roles. Have a bachelor's degree in engineering (or an Associate degree with 10 years of relevant experience). Have experience managing or supporting long-term service contracts or agreements. Have strong customer relationship management and service delivery skills. Have strong business acumen and commercial awareness. Have demonstrated leadership skills with experience driving operational excellence and process improvements. Have the ability to work effectively in fast-paced, cross-functional environments. Have strong verbal and written communication skills. Have strong analytical thinking and problem-solving abilities. Have the ability to work independently and manage multiple priorities simultaneously.

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