Implementation Manager

Responsibilities

• Drive implementation from end to end, both internally and externally with client teams
• Assist teams in moving from pitch to close by serving in an internal project management capacity
• Partner with health plan and risk bearing provider clients to successfully launch Cohere Health products within their organization
• Act as the key liaison between client implementation team and cross functional teams at Cohere to drive day to day implementation activities
• Project manage and monitor the implementation process, working closely with clients, vendor partners, and Cohere teams
• Develop and manage a detailed project schedule and work plan, involving all relevant stakeholders and closely monitoring the status of key deliverables
• Track and report on implementation progress and key risks and issues
• Refine implementation best practices and create an efficient and repeatable model for future clients
• Support the creation of a playbook to guide process for implementing with additional customers

Requirements

• 8+ years of experience in healthcare, especially working with health plans on implementations; consulting experience preferred
• High level technical knowledge and understanding to be able to liaise with and understand product, development and engineering teams' tasks
• Exceptional communication skills with strong interpersonal skills and experience in customer-facing roles
• Organized and detail-oriented with demonstrated success running a implementation work, including project plan definition through execution
• Start-up ready mindset - progress over polish, able to exhibit comfortableness with ambiguity
• Intellectually curious, able to self-start solution discovery (exhibits owner mentality)Fast paced startup experience and ability to quickly ramp up and work with cross functional teams
• Familiarity with value based care models, novel care models (e.g., advanced primary care), payer, provider, and digital health trends
• Prior experience and high level of comfort working in Powerpoint (including storytelling via slides), Monday.com, Microsoft Project, and Excel
• Pay & Perks:
• 💻 Fully remote opportunity with about 10% travel
• 🩺 Medical, dental, vision, life, disability insurance, and Employee Assistance Program
• 📈 401K retirement plan with company match; flexible spending and health savings account
• 🏝️ Flex Time Off + company holidays
• 👶 Up to 14 weeks of paid parental leave
• 🐶 Pet insurance
• Interview Process*:
• Connect with Talent Acquisition for a Preliminary Phone Screening
• Meet your Hiring Manager!
• Behavioral Interview(s)
• *Subject to change
• About Cohere Health:
• At Cohere Health, Payment Integrity isn't just about catching errors-it's about transforming how healthcare dollars are spent to ensure accuracy, fairness, and better outcomes for everyone. By combining advanc

Benefits

Additional Information

Opportunity Overview: Cohere is looking for a dynamic self-starter to join our Payment Integrity Implementation Team as we seek to expand to new customers, adjacent markets and customer segments. As Implementation Manager, you will be client facing and manage the critical implementation process for new clients. This position will partner with the solutions team during the upfront sales, solutioning, and pre-implementation phases. Additionally, as project lead you will help refine best practices based on new customer implementation and will support the creation of a playbook for implementation with future customers. The role will be key to ensuring success with our initial customers and to helping Cohere continue to expand and successfully bring on future customers.

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