Analyst, Client Service

Responsibilities

• Respond promptly and accurately to client inquiries regarding account maintenance, information updates, change of signatories, loan and deposit rate requests, KYC support, bank guarantee issuance support, loan drawdown processes, domestic and international remittance assistance.
• Support customers in completing forms and collecting required documents for various banking transactions while maintaining meticulous attention to detail.
• Identify new business opportunities through effective communication with clients and provide valuable insights to Relationship Managers for business growth.
• Provide administrative support including ordering stationeries and amenities, assisting with business trip arrangements for team members, coordinating business entertainment activities, visitor access arrangements, and processing expense claims.
• Ensure adherence to company policies, regulatory requirements, and risk management practices in all aspects of client interactions by prioritising tasks efficiently within a multitasking environment.
• Collaborate with team members across departments to facilitate smooth operations and successful delivery of services while maintaining a pleasant work atmosphere.
• Utilise organisational tools such as task lists to manage urgent matters effectively and meet deadlines consistently.
• Support compliance functions related to travel arrangements, gift management, entertainment coordination, and visitor access control.
• Maintain high standards of professionalism in all communications with clients by demonstrating appropriate business manners.
• Assist Relationship Managers in maximising deal outcomes from a client services perspective by providing dependable support throughou

Benefits

Additional Information

Do you want your voice heard and your actions to count? Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world's leading financial groups. Across the globe, we're 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world. With a vision to be the world's most trusted financial group, it's part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career. Join MUFG, where being inspired is expected and making a meaningful impact is rewarded. A leading global financial institution is seeking a Client Service Officer to join their Japanese Corporate Banking division in Perth. This role offers you the opportunity to build and nurture relationships with prestigious Japanese corporate clients, supporting their banking needs while collaborating closely with Relationship Managers. You will be at the heart of client interactions, ensuring prompt and accurate responses to a wide range of requests, from account maintenance to loan and deposit rate inquiries. The organisation is renowned for its commitment to client-centric values, supportive leadership, and inclusive culture, providing flexible working opportunities and ongoing training to help you grow professionally. If you are passionate about delivering exceptional service and thrive in a communal environment where your interpersonal skills are valued, this is your chance to make a meaningful impact. Work directly with Japanese corporate clients, responding promptly and accurately to diverse banking requests including account maintenance, KYC support, and remittance assistance. Collaborate with Relationship Managers and colleagues across departments to ensure seamless operations and delivery of high-quality services, fostering strong connections within the team. Enjoy flexible working opportunities, ongoing training programmes, and a supportive leadership culture that encourages professional growth and values your commitment to excellence.

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