Partner Success Operations Analyst

Requirements

• Bachelor's degree in Business Administration, Marketing, or a related field.
• 2+ years of experience in partner success, account management, commercial operations, or related roles.
• Strong analytical skills with the ability to interpret operational data and generate actionable insights.
• Experience with commission management, financial reconciliation, or billing processes.
• Demonstrated ability to document, optimize, and scale operational processes.
• Excellent communication and interpersonal skills; ability to build strong relationships with partners and cross-functional teams.
• Ability to work effectively under pressure in a fast-changing environment.
• Advanced English and fluency in Spanish required.

Additional Information

About PayJoy PayJoy, a Public Benefit Corporation, is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. Our patented technology for secured credit provides an on-ramp for new customers to enter the credit system. Through PayJoy's point-of-sale financing and card offerings, customers gain access to a modern quality of life. PayJoy's credit also allows our customers to seize opportunities as micro-entrepreneurs, and acts as insurance for tough times. Through our cutting-edge machine learning, data science, and anti-fraud AI, we have served over 18 million customers as of 2025 while achieving solid profitability for sustainable growth. This role The Partner Success Analyst is responsible for ensuring the scalability, efficiency, and partner-centered execution of the Merchant Operations team. This role combines process optimization, portfolio management, commission oversight, risk prevention, and actionable insights generation, acting as the key operational bridge between partners and internal teams (CX, KAMs, Tech, FinOps). The ideal candidate is equally capable of designing and standardizing processes as they are of executing day-to-day partner care and operational follow-through. PayJoy is proud to be an Equal Employment Opportunity employer and we welcome and encourage people of all backgrounds. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. PayJoy Principles Finance for the next billion * Ownership * Break Through Walls * Live Communication * Transparency & Directness * Focus on Scale * Work-Life Balance * Embrace Diversity * Speed * Active Listening

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