Executive Briefing Center Operations & Guest Experience Specialist

About the role

The Executive Briefing Center Operations & Guest Experience Specialist will help run the operational backbone of CrowdStrike's Barcelona Executive Briefing Center (EBC). Reporting to the EBC Manager, this role owns the operational and guest experience details that help every in-person briefing run smoothly, consistently, and to CrowdStrike's high standards. You will manage the end-to-end operational and hospitality experience across briefing logistics, guest readiness, vendor coordination, center preparedness, stakeholder communications, and day-of execution. You will partner closely with Briefing Program Managers, Sales, the Office of the CTO, Facilities, AV/IT, Security, Workplace, and external vendors to translate briefing plans into seamless customer experiences. This role is ideal for someone who combines high-touch hospitality instincts with strong operational discipline, calm execution, and excellent attention to detail. This is an onsite Barcelona-based role, with some remote flexibility depending on center workload and briefing schedule. Candidates must be based in or near Barcelona, as this position requires regular on-site attendance.

Responsibilities

• Own briefing operations and guest experience
• Own the operational execution plan for in-person briefings at the Barcelona EBC, ensuring logistics, hospitality, room readiness, and guest experience are aligned to each briefing's objectives.
• Serve as the operational hub between Briefing Program Managers, Sales, Facilities, AV/IT, Security, Workplace, and external vendors.
• Help ensure customers, account teams, executives, and discussion leaders experience a polished, calm, and seamless onsite environment.
• Lead center readiness and day-of execution
• Own day-of operational readiness across meeting rooms, common areas, signage, welcome materials, supplies, catering, gifting, personalization, and customer amenities.
• Anticipate and resolve operational issues before they impact customers or internal stakeholders.
• Maintain a consistently premium center environment, partnering with Facilities, AV/IT, Security, and Workplace teams to address service, room, technology, and visitor-flow needs.
• Manage vendors and hospitality services
• Own the day-to-day coordination and quality of external vendors, including catering, transportation, hotels, gifting, venues, and other guest services.
• Establish clear service expectations, briefing-specific requirements, escalation paths, and feedback loops with vendors.
• Support budget tracking, invoice review, purchase-order coordination, and vendor spend visibility for EBC operations.
• Own systems, scheduling, and communications accuracy
• Maintain accurate operational information across the briefing management system, calendars, agendas, logistics notes, visitor details, and internal communication channels.
• Create and maintain templates, checklists, playbooks, and stakeholder updates that improve consistency before, during, and after briefings.
• Drive operational excellence and continuous improvement
• Identify recurring operational gaps, risks, and friction points, and propose improvements to briefing processes and guest experience standards.
• Capture operational feedback after briefings and partner with the EBC Manager and Briefing Program Managers to improve future execution.
• Support special projects that improve center scalability, consistency, reporting, and overall customer experience.

Requirements

• 4-6+ years of experience in executive hospitality, customer experience, event operations, executive briefings, workplace experience, customer marketing, or high-touch service environments.
• Strong project coordination and operational planning skills, with the ability to manage multiple briefings, timelines, stakeholders, vendors, and last-minute changes simultaneously.
• Excellent judgment, discretion, and executive presence in customer-facing environments.
• Strong written and verbal communication skills; able to provide clear updates, manage expectations, and coordinate across senior stakeholders.
• Proven ability to work cross-functionally with teams

Benefits

Additional Information

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn't changed - we're here to stop breaches, and we've redefined modern security with the world's most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We're also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We're always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.

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