Sr. Manager, Partner Success

Responsibilities

• Effective communication with partners, tactical issue resolution and risk mitigation must be leveraged to ensure healthy client relationships.
• This role is responsible for market-leading partner success for Strive's clients. You will be accountable for framing business problems and executing to drive impact and value for the client, acting as a knowledgeable resource to assist with day-to-day problem solving.
• Essential Functions
• Client Relationship Management
• Own account relationships, acting as the main point of contact for clients and optimizing client interactions.
• Develop and execute a relationship management strategy that embeds Strive deeply within our partners' executive teams and regional operators (P&L owners).
• Voice of the Client & Operations Partnership
• Lead development of annual account plans that reflect client feedback, operational priorities and strategic objectives.
• Convene across Operations, Finance, Analytics and other key teams to ensure execution on the Account Plan, escalating resource needs to leadership as needed.
• Ensure close partnership and alignment with Operational leaders on successfully implementing and executing the account plan.
• Escalate Operational concerns about contractual terms and determine paths to resolution, including but not limited to renegotiation.
• Based on client feedback, identify opportunities for product development, organizational improvement and support development, rationalization, and execution of initiatives.
• Establish a regular cadence for internal executive and other departmental client updates along with appropriate risk identification and issue resolution tactics.
• Strive Value Communication
• Develop a communication plan-extending beyond JOCs / QBRs -to communicate partnership value & Strive thought leadership.
• Proactively solicit client feedback outside of our customer surveys to ensure satisfaction and renewal / expansion.
• Commercial Opportunities
• Develop a strategy for and lead same store growth efforts to support Strive's annual financial objectives; expansion should evaluate geographic, line of business and new product (e.g. CHF) opportunities.
• Lead renewals and renegotiations, incorporating learnings from Strive experience to optimize operational and financial terms.

Requirements

• 7+ years' experience in healthcare client management.
• 4+ years' experience with value-based care contracting and government program experience.
• Bachelor's degree.
• Ability to travel

Benefits

Additional Information

How You'll Make An Impact At Strive Health, patients come first. We're on a mission to transform chronic conditions by identifying risk earlier, coordinating thoughtful care, and supporting people through every stage of their health journey. Our work reduces emergency visits, improves outcomes, and helps patients live fuller lives. You'll work alongside passionate Strivers who care deeply about making an impact, show up for one another as One Team, and find ways to elevate the everyday. If you're looking for meaningful work where your contributions truly matter, you'll feel right at home at Strive! Benefits & Perks Hybrid-Remote Flexibility - Work from home while fulfilling in-person needs at the office, clinic, or patient home visits. Comprehensive Benefits - Medical, dental, and vision insurance, employee assistance programs, employer-paid and voluntary life and disability insurance, plus health and flexible spending accounts. Financial & Retirement Support - Competitive compensation with a performance-based bonus program, 401k with employer match, and financial wellness resources. Time Off & Leave - Paid holidays, vacation time, sick time, and paid birthgiving, bonding, sabbatical, and living donor leaves. Wellness & Growth - Family forming services through Maven Maternity at no cost and physical wellness perks, mental health support, and an annual professional development stipend. To learn more about our offerings, click here .

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at strivehealth? Share your experience