Service Technician

Responsibilities

• Customer Development & Market Expansion
• Develop new customers and support existing customer operations.
• Manage assigned territories across Southern Vietnam, including factories, industrial zones, buildings, hospitals, international schools, hotels, and cleaning service companies.
• Conduct market surveys and assess competitor operations to identify market opportunities.
• Propose business solutions for different market sectors.
• Prepare monthly, quarterly, and annual business and maintenance plans.
• Manage fleet records, spare parts inventory, and maintenance schedules.
• Technical Solution Consulting
• Conduct site surveys and propose suitable cleaning solutions.
• Perform equipment demonstrations at customer sites when required.
• Provide technical consultation related to cleaning equipment and solutions.
• Quotation & Project Coordination
• Support the preparation of quotations and value propositions.
• Calculate and compare operational and consumption costs.
• Provide product information and related documentation.
• Follow up on delivery schedules, installation activities, and project acceptance.
• Installation, Maintenance & After-Sales Support
• Carry out installation, maintenance, and repair of cleaning equipment, industrial warewashing machines, and related equipment.
• Ensure equipment operates efficiently and reliably.
• Provide after-sales customer service and technical support.
• Prepare preventive and corrective maintenance plans.
• Maintain records of completed and planned maintenance activities.

Requirements

• College degree or University degree in Mechatronics Engineering or a related technical field.
• Experience in industrial equipment sales and maintenance
• Experience in cleaning machines, chemicals, industrial warewashing equipment, or laundry equipment within the Horeca sector is preferred
• Ability to read and understand technical documents in English and Vietnamese
• Strong customer service and consulting skills
• English communication skills, both written and spoken
• Willing to travel frequently for business trips
• Willing to work on weekends when required
• Based in Ho Chi Minh City and able to cover Southern Vietnam territories
• Some Benefits of Working with Us:
• Base salary, benefits, and allowances
• Annual salary adjustment
• Phone, taxi, and business travel allowances
• Opportunity for regular national and regional training
• Career advancement opportunities
• We understand that candidates will not meet every single desired job requirement. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you.
• This is a fantastic opportunity to build your career with a company who are experiencing rapid growth.

Benefits

Additional Information

At Diversey - a Solenis Company, we are the pioneer, the facilitator of our clients in a wide range of industries around the globe. We do this with our revolutionary cleaning and hygiene technologies - such as floor care machines, cleaning tools & utensils, and chemicals across healthcare, food & beverage, hospitality, and more. Now part of Solenis, we continue to lead global markets with sustainable, science-driven products. We're proud to be recognized as a 2025 Best Managed Company for the five-year running-reflecting our dedication to excellence, innovation, and market leadership. More about Diversey : https://www.solenis.com/en/markets/institutional/

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