Collections Operations Senior Analyst

Responsibilities

• Operational Support: Oversee non-direct collections activities, including account suspensions, cancellations, write-offs, clearing credit balances, and resolving invoice upload or purchase order discrepancies.
• Team Efficiency: Handle auxiliary tasks to shield the core collections team from distractions, maximizing their capacity for direct collections.
• SOP Compliance: Follow standard operating procedures closely to maintain uniform quality and meet strict deadlines.
• Process Optimization: Proactively identify and participate in initiatives aimed at improving overall team workflows and efficiency.
• Data Integrity: Manage critical data updates, including customer contact information, ensuring high accuracy and prompt processing.
• Cross-Functional Collaboration: Partner with Billing, Sales, and internal stakeholders to swiftly resolve operational issues.
• Campaign & Overflow Management: Lead special customer communication campaigns and assist with small-to-medium account overflow (calls and emails) as needed.
• What experience you need
• Experience: 3 to 5 years of proven experience in B2B Collections.
• Language Skills: Professional English fluency (B2/C1 level) with strong written and verbal communication skills.
• Technical Skills: Advanced Excel proficiency for data management and reporting.
• What could set you apart
• Education: Current university student or graduate, preferably majoring in Business Administration, Finance, Accounting, or a related field.
• Process Management: Experience executing, maintaining, and optimizing standard operating procedures.
• Adaptability: Flexible professional capable of seamlessly navigating diverse collections processes.
• Analytical Skills: Strong problem-solving capabilities with a sharp, data-driven mindset.
• Accountability: Highly dependable with a proven track record of hitting deadlines and taking ownership of responsibilities.
• Interpersonal Skills: Advanced communication skills, a constructive attitude toward feedback, and the ability to motivate and inspire peers.
• Collaboration: A dedicated team player who thrives in a collaborative environment.
• Primary Location:
• CRI-Heredia
• Function:
• Function - Accounting
• Schedule:
• Full time

Benefits

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