IDM Analyst

About the role

The WFM Intraday-Management Analyst is the entry level role into workforce management and in charge of administering WFM Intraday-Management processes for one or more business lines (depending on their size). This contains intraday and intraweek steering both front & back-office, steering network resources and intraday-management KPIs to ensure the achievement of targets and Service Level Agreements. In your next challenge, you will: Maintain network staffing within threshold from scheduling handover through to network intraweek and intraday steering. Ensure all service desk tickets and WFM emails are supported within agreed SLA. Regular process review providing feedback and suggestions on how to improve & optimise. Bring clear and to-the-point oral + written communication skills to convey solutions in a business context. Contribute to the culture of the team to create an innovative and collaborative environment. What you'll need to be successful: Embrace and adapt to change with a positive, resilient approach to challenging situations. Communication skills that clearly present ideas, theories, and technical information to operations and managerial staff. English language proficiency is a must, additional languages relevant to our markets are a plus. Experience with advanced Spreadsheets (excel or google). SQL and/or Python or similar language is a plus but not essential. 3 years of experience in either Workforce Management or Intra-Day Management roles is a plus but not essential. Experienced in working with workforce management technologies, ideally Teleopti, is a plus but not essential. N26 has reimagined banking for today's digital world. Technology and design empower everything we do and it's how we are building the global banking platform the world loves to use. We've eliminated physical branches, paperwork, and hidden fees for an elegant digital experience and supreme savings. Giving people the power to live and bank their way is what gets us out of bed in the morning and inspires the work that we do. Founded in 2013, N26 now has 7 million customers in 24 markets. We employ more than 1,500 employees across 3 office locations in Berlin, Vienna and Barcelona. Besides the main offices, N26 also has local offices in Paris, Madrid, Milan, and São Paolo. Sound good? Apply now for this position. N26 is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status or disability status.

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