Food Services Crew Leader

Requirements

• Possess effective management skills.
• Possess capability to lead, motivate and manage subordinates.
• Good command of spoken English.
• PC literate with knowledge in MS Office.
• Education
• Min. Diploma in F&B management or any related fields.
• At least 3 years of experience in management in Food and Service Operations.

Benefits

Additional Information

1. Human Resources Assistance - Recruit & select staff that meet set expectations and are suited to work in a customer-oriented environment. - Create good working environment and develop subordinates by identifying areas that needs training and action to support it. - Orientate and train employees to ensure that each individual has a complete understanding of the company's policies by using the operations training manual. - Manage an efficient team of service staff by taking an active interest in their welfare and development. 2. Operational Assistance - Ensure daily opening and closing duties in the outlet are properly executed. - Manage, direct and co-ordinate all operation-related activities in a proficient and pleasant method. - Maintain high level of customer service as per QSC standards. - Ensure overall store image is maintained and the brand is always well represented at all times. - Monitor opening and closing duties of the outlet. - Communicate daily and act as liaison between operations staff and management. - Ensure that POS system is operational and accurate at all times. - Provide co-ordination and services for both kitchen and service. - Report on time, in proper uniform and grooming. - Provide suggestion or develop new SOP to improve on operation. - Execute any other duties as requested by immediate superiors. 3. Financial Assistance - Achieve Business KPIs set by management. - Monitor food and stocks wastage in the outlet. - Managing of daily sales transactions and cash float. - Monitor handling of vouchers, discount, cash, petty cash and tips in the outlet is adhere to company's cash handling policy and guidelines. - Verify & process daily and monthly payroll (Timesheet). 4. Administration Assistance - Ensure that all the supplies and stocks in the outlet are sufficient for the day to day operations. - Maintain an attractive and an orderly appearance in the outlet. - Prepare the daily sales report. - Monitor proper ordering, receiving, storage procedures are being followed. 5. Promotion Assistance - Motivate, guide and train the staff in upselling the food and beverage items. - Attend to guest requests and attend to guest complaints as required. Ensure that all staff are properly informed on the promotions and information.

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