Senior Manager of Animal Hospital Administration

About the role

As the Senior Manager of AAH Administration at the ASPCA Animal Hospital (AAH), you are a driving force behind the care that saves and improves lives every day. By leading hospital scheduling, controlled drug oversight, and equipment coordination, you ensure our clinical teams have what they need-when they need it-to deliver exceptional, safe, and compliant care. Partnering closely with medical leadership and frontline staff, you keep the hospital running seamlessly behind the scenes, removing obstacles and strengthening systems so technicians and hospital veterinary assistants can focus fully on healing, comfort, and compassion for every animal who depends on us. AAH provides expert, urgent medical care to some of NYC's most vulnerable animals. As a component of the NYC safety net system, we provide subsidized care for animals whose owners are experiencing financial challenges and cannot otherwise afford medical care for their pet. We also provide medical care for animals who come to us through our internal partners, including victims of cruelty and neglect, as part of our partnership with the NYPD. AAH is passionate about minimizing fear, anxiety, stress, and pain in our patients. Team members in this position are responsible for providing services and communication to clients, members of the public, co-workers, and patients that are consistent with our practice's standards and Fear Free values.

Responsibilities

• The Senior Manager of AAH Administration reports directly to the Senior Director, Floor Managers, and has 0 direct reports.
• Your leadership will be instrumental in building team resilience, driving accountability, and maintaining a service environment that reflects the ASPCA's core values of compassion, excellence, and commitment to animal welfare.
• Where and When You'll Work
• This position is Monday-Friday 9:00am-5:00pm onsite at our 92nd Street location. This is a full-time position. Weekends may be required. Position may require occasional flexibility and occasional overtime.
• What You'll Get
• Responsibility buckets are listed in general order of importance. They include, but are not limited to:
• Schedule Management
• Develop, maintain, and communicate weekly employee schedules, rotating floater schedules, and coverage for overtime needs.
• Assign holidays by seniority in accordance with organizational policy.
• Receive, review, and approve PTO requests, PTO returns, and shift swaps while ensuring appropriate coverage.
• Identify and assign staffing based on required handling skills and medical skills.
• Document shift changes and ensure accurate schedule updates.
• Make ongoing recommendations for improvements to scheduling and staffing protocols.
• Support Critical Shift pay processes and documentation as needed to maintain safe

Benefits

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