Player Support Analyst, Intern

Responsibilities

• Diagnose the current state of the Job Descriptions bank and HR Vendors directory, identifying gaps, inconsistencies, and improvement opportunities.
• Standardize Job Description formats using inclusive language, a competency-based approach, and alignment with RSI's organizational framework.
• Build an interactive digital repository in Confluence with version history and a leader-driven update request protocol.
• Audit and update the HR Vendors bank with strategic classification, an evaluation scorecard, and a contract and compliance status tracker (active / expiring soon / expired).
• Conduct 30-minute validation sessions with area leaders for each Job Description review.
• Design a governance protocol to ensure future maintenance of both resources without depending on a single person.

Requirements

• Hard Skills
• Proficiency in Microsoft Office (Excel, Word, PowerPoint).
• Familiarity with Confluence, SharePoint, or similar digital collaboration platforms is a plus.
• Professional writing skills with inclusive and competency-based language standards.
• Basic understanding of HR processes, document management, and administrative process design.
• Intermediate to advanced English level (B2) preferred.
• Currently enrolled Professional student in Business Administration, Industry Engineering or a related field. Must be eligible to complete the SENA productive practice stage.
• Soft Skills
• Strong attention to detail and organizational skills.
• Assertive communication with leaders, vendors, and cross-functional teams.
• Autonomous, proactive work style with a solution-oriented mindset.
• Effective time management and ability to prioritize multiple tasks.
• Collaborative approach and openness to feedback.
• Autorización para el Tratamiento de Datos Personales - Candidatos
• (i) Solicitar la hoja de vida y documentos anexos para su evaluación dentro del proceso de reclutamiento y selección; (ii) Comunicarse por cualquier medio de cont

Additional Information

Rush Street Interactive (NYSE: RSI) is a market leader in online casino and sports betting, currently operating real-money gaming with our brands: BetRivers.com, PlaySugarHouse.com, and RushBet.co. We're building bridges between online, social and land-based gaming businesses to create amazing, integrated experiences that keep players in the game. The SENA Intern will lead the construction and launch of the HR Intelligence Hub: a digital ecosystem that centralizes and standardizes RSI Colombia's Job Descriptions and HR Vendors directory. This role goes beyond administrative support - the person in this role will build two living tools the People team will rely on daily, incorporating governance logic, inclusive language standards, and maintenance protocols that ensure long-term accuracy. The intern will work closely with the POPs team across all project phases.

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