Complex Claims Manager QIMA USA

About the role

The purpose of this role is to oversee and drive best practices, optimal outcomes, and accurate reserves for claims within a specific line of business or region, ensuring efficiency and effectiveness in both retained and outsourced claims processes. The role will also involve the management and oversight of a small portfolio of high value and high complexity casualty claims.

Responsibilities

• Implement and communicate a Claims strategy to support delivery of overall business targets
• Drive deep levels of collaboration across all business units to ensure alignment and efficiency.
• Lead the development of operating policies by engaging with key stakeholders for positive modifications.
• Ensure team efficiency by managing claims-related finances and implementing best practices.
• Collaborate with leadership on strategies, budgets, and process improvements.
• Use planned business levels and knowledge of the Claims environment to forecast Claims activity and support decision making
• Establish a personal connection with customers to ensure comprehensive communication and understanding.
• Provide recommendations on business impact by analysing trends and identifying risks.
• Direct thorough investigation of claims to comply with budgetary constraints and requirements.
• Manage budgeted resources by forecasting needs and accounting for expenses accurately.
• Oversee third-party administrators and ensure accountability to internal stakeholders.
• Drive innovation in claims processes to improve team performance and customer satisfaction.
• Provide technical expertise and business acumen as a key public interface to develop QBE's profile in the marketplace
• Devise, control, communicate and monitor and QBE claims reserving philosophy to drive forward Claims Handling
• Work Experience:
• Necessary Work Experience includes:
• Moderate relevant experience.
• Preferred Work Experience includes:
• Experience leading an insurance claims function.
• Experience managing or leading others.
• Increasing levels of responsibility.

Requirements

• Necessary Qualifications include:
• Tertiary Degree or equivalent combination of education and work experience.
• Associate of Chartered Insurance Institute
• QBE Benefits: We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to:
• Hybrid Working - a mix of working from home and in the office
• 22 weeks of paid leave for family growth, with 12 weeks available to all parents on a gender-equal basis
• Competitive 401(k) program with company match up to 8%
• Well-being program including holistic wellbeing coaching, gym membership, confidential counselling, financial and legal advice
• Tuition Reimbursement for professional certifications, and continuing education
• Employee Network and Community - QBE actively supports six Employee Networks, and many ways to give back to your community
• To learn more, click here: Benefits | QBE US .
• Why QBE? What if you could have a positive impact - at work and in the world?
• At QBE, we're enabling a more resilient future - for our customers, communities, environment, and for our people. We're building momentum to achieve something significant and know our people are at the center of our success.
• Join us now, so you can be part of our success - and we can be part of yours!
• https://www.linkedin.com/company/qbe-north-america/

Benefits

Additional Information

Primary Details Time Type: Full time Worker Type: Employee Complex Claims Manager QIMA USA Location: USA -New Orleans, LA; Houston, TX; Miami, Florida; Atlanta, GA Work Arrangement: Hybrid The salary range for this role is: $168,000-$277,000

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