Technical Billing Consultant

Responsibilities

• Lead end-to-end implementation of SaaS billing systems for RESPEC billing partners
• Configure subscription plans, products, pricing models, rating rules, discounts, bill cycles, taxation, and more to meet client needs
• Set up and configure integrations with payment gateways (e.g., Stripe ), tax engines (e.g., Avalara ), Customer Relationship Management (CRM) systems (e.g., Salesforce ), and Enterprise Resource Planning (ERP) systems (e.g., NetSuite )
• Conduct discovery sessions to understand client business models, billing requirements, and technical environments
• Provide training to client teams on platform usage, best practices, and troubleshooting
• Document system design and client system configurations thoroughly
• Collaborate with and support other billing team members to resolve client billing challenges
• Perform testing and validation to ensure the billing system is accurately configured according to documented requirements
• Participate in meetings to align on order-to-cash processes and identify areas for improvement
• Provide input on system enhancements that can streamline the order-to-cash cycle
• Excellent written and oral communication skills to interact with clients and internal teams
• Strong organization and planning abilities to manage complex projects
• Ability to adapt to new technologies and learn quickly in a fast-paced environment
• Ability to manage multiple client projects simultaneously with attention to detail
• Proficiency with SaaS billing systems to configure and optimize billing processes
• Experience with API development, particularly REST, for system integrations
• Proficiency in SQL for data management and analysis
• Experience with JavaScript for scripting and automation tasks
• Familiarity with Data Lake technology, such as Snowflake , for handling large datasets
• Excellent analytical and problem-solving skills to address complex billing issues
• Ability to work with large datasets and perform data analysis to derive actionable insights
• Knowledge of revenue recognition
• Basic understanding of the order-to-cash process to align billing with broader business operations
• 5+ years of relevant experience in billing or related technical roles
• Bachelor's degree preferred in a relevant field such as computer science, finance, or business
• Certification or equivalent experience with a commercially available SaaS billing system
• Preferred Skills
• Knowledge of Java or other object-oriented programming languages for advanced development tasks
• BillingPlatform certification
• Experience with automation tools for billing processes to enhance efficiency
• Compensation: Salary depends on experience and expertise. RESPEC is a 100 percent employee-owned company and employees are eligible for participation in the Employee Stock Ownership Plan (ESOP) after a qualifying period.
• Featured benefits include:
• Flexible Work Schedules
• Paid Parental Leave
• 401(k) & ESOP (with company match up to 4%)
• Professional Development and Training
• Tuition Reimbursement
• Employee Assistance Program
• Medical/Dental/Vision Insurance Plans
• Equal Opportunity Employer, including veterans and individuals with disabilities. All your information will be kept confidential according to EEO guidelines.

Benefits

Additional Information

RESPEC seeks a skilled Technical Billing Consultant to join our Billing team. In this role, you will participate in and lead the implementation and configuration of Software-as-a-Service (SaaS) billing systems for our billing partners, ensuring that all configurations align with client requirements and technical environments. You will also play a key role in optimizing the order-to-cash process by ensuring seamless integration between billing, sales, and operations. This position requires a blend of technical expertise, strong communication skills, and a deep understanding of billing systems and processes to deliver tailored solutions that enhance client satisfaction and operational efficiency.

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