Engineering Manager - IT & Telecoms

About the role

At Digicomm 360, we deliver practical IT and telecoms solutions that help organisations across the UK work efficiently, whether in the office, remotely or hybrid. Based in Bolton, we offer hands on local support backed by strong remote capabilities. We're a collaborative, customer focused team with a genuine passion for technology and a commitment to doing the right thing. We're seeking a dynamic, enthusiastic individual to lead our IT Engineering Team. Reporting to the Managing Director, you'll oversee high-quality service delivery across IT, telecoms, connectivity and cloud platforms, acting as a senior escalation point while providing strong technical leadership. This role blends technical expertise, customer service excellence and people management to drive continual improvement across the team. Act as the senior technical escalation point for complex IT, telecoms, cloud, and network issues. Oversee RMM dashboards, patching, AV, alerts, automation and compliance related maintenance. Ensure best practice configuration, security, and lifecycle management of all client systems. Support the standardisation of processes, technical documentation, and engineering workflows Deliver and oversee IT and telephony projects, including: Microsoft 365 migrations and modern workplace deployments Intune and CIPP onboarding, policies, and automation Hosted and on premises telephony systems Connectivity installations (FTTC, FTTP, leased lines, SIP circuits) Server upgrades, virtualisation deployments, hybrid environments Network installations (firewalls, routers, switches, WiFi APs) Manage project scopes, timelines, resources, dependencies and successful completion. Attend client meetings and provide senior technical guidance. Support account management through service improvement and solution recommendations. Assist with vendor management, procurement and license renewals. Promote cyber security best practices and ensure compliance. Contribute to continual assessment and refinement of service quality, delivery, SLAs, and internal processes. About you: IT Infrastructure & Systems Experience with Windows Server administration (on prem, hybrid, virtual). Virtualisation technologies: Hyper V, VMware. Backup solutions: e.g., Veeam, Datto, Acronis. Domain hosting, web hosting and platform management (cPanel/Plesk). Strong DNS understanding: A, MX, CNAME, TXT, SPF, DKIM, DMARC. Microsoft Cloud / Modern Workplace M365 portal administration: user provisioning, policies, licensing and security. Strong understanding of Teams, SharePoint and OneDrive. Microsoft licensing knowledge and experience managing tenant configurations. Endpoint Manager / Intune device management. Exposure to CIPP or similar MSP automation frameworks. Familiarity with Microsoft Copilot and AI assisted productivity tools. Telephony & Unified Communications Experience with both on premises and hosted telephony systems. Understanding of SIP trunks, call routing, PBX platforms and principles. Experience with Teams Phone, call queues, auto attendants. Hands on knowledge of VoIP deployments and troubleshooting. Networking & Connectivity Experience with business connectivity services: FTTC, FTTP, leased lines, SIP circuits. Skilled with network devices such as: SonicWALL & Watchguard firewalls UniFi networking Netgear Switches Managed switches, routers, and security appliances Strong understanding of VLANs, routing, firewalling, NAT, subnetting. Experience with Wi Fi infrastructure (APs, controllers, heatmapping, diagnostics). MSP Tooling & Device Management Experience with RMM platforms (monitoring, patching, AV, automation). Microsoft ticketing system. Antivirus/EDR platforms and security tooling. Software deployment, remote management and automation at scale. Exposure to: Email signature software (e.g., Exclaimer) Mail protection/security tools Password Protection Leadership & Professionalism: You are an inspiring role model who can motivate a team and drive efficiency. You possess the communication skills to translate complex technical concepts into clear professional advice for stakeholders. You are comfortable managing performance, setting development goals, and ensuring all operations adhere to company policy and H&S standards. You'll need to regularly interact with members of team and clients so all candidates need to be a clear, confident, and professional communicator, with outstanding written and verbal English skills.

Benefits

Additional Information

Job Title: IT Engineering Manager Location: Bolton Office, 5 days per week Salary: £35,000 - £40,000 per annum depending on experience Job Type: Permanent, Full Time - 08:30 - 17:30

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