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Technical Support Specialist (L1)

External
Gcore logoGcore · ., Poland
Full-timeRemote2w ago
CDNDNSLinuxTCP/IPUnity
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About the role

Gcore is an international cloud and edge leader in providing first-class web performance, content delivery, and security. Headquartered in Luxembourg, with offices around the world, the company provides its solutions to global leaders in numerous industries. Millions of people worldwide use apps and play games based on our infrastructure and services: we are trusted by World of Tanks, Albion Online, Avast, Photon, Unity, Sandbox Interactive, and others. To find out more about Gcore, please check out our product website , LinkedIn page , and Instagram account . Let's transform the Internet together! Equal Opportunity Employer We provide equal opportunity to all applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity, gender expression, national origin, disability, or any other legally protected characteristics.

Responsibilities

  • First-line support, which includes handling customers and internal users requests via chat, email, and phone (rarely happens) in English;
  • Provide consultations about our products and services, such as Cloud, CDN, Hosting, AI and more;
  • Resolve technical issues by providing technical diagnostics and collect the information about customers and users incidents, forward it up to the higher levels of technical support if needed.
  • We Expect you to Have:
  • 1+ year of Technical Support experience
  • Good networking knowledge (TCP/IP, DNS, MAC address, ping, traceroute)
  • Good understanding of hardware and software diagnostics (reading logs, etc.)
  • English level B2 or higher
  • Excellent customer advocacy and soft skills
  • Strong problem-solving abilities
  • Quick learner, organized, and a team player
  • Responsible, polite, and optimistic with strong communication skills
  • Able to explain complex concepts clearly and simply
  • Skilled at prioritizing tasks

Requirements

  • Experience with Cloud, CDN or Hosting
  • Experience with Linux and API
  • About the schedule:
  • The schedule is Monday-Friday, from 9 AM to 6 PM local time , totalling 9 hours of work time, including a 1-hour break.

Benefits

We value our employees and offer a benefits package designed to support your health, well-being, and professional growth throughout your journey at Gcore:Competitive salaryFlexible working hoursRemote, hybrid, or office work options depending on your roleWork from anywhere in the world for up to 45 days per yearPrivate medical insurance for you and your family*5 additional vacation days*Additional fully paid sick leave days*Allowance for significant life events and birthdaysLanguage classesModern office space with free snacks, drink and entertainment options*Team sports activities**Please be aware that this benefit may vary depending on your country.Health insurancePaid time offRemote work optionsFlexible schedule

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