Servicenow Administrator

Responsibilities

• AI Platform Administration & Governance Administer and oversee ServiceNow instances across multiple environments (Dev, Test, Prod)
• Establish and enforce configuration standards, guardrails, and best practices
• Manage system upgrades, patches, and version updates with minimal disruption
• Monitor platform performance, health, security, and user access controls
• Configuration & Optimization Configure core capabilities (e.g., AI, ITSM, CSM, Now Assist, EC/Portals, workflows, flows, catalog, ITOM, PA)
• Implement reusable, scalable components using out-of-the-box functionality
• Minimize customization and avoid introducing technical debt
• Optimize system performance and user experience
• Integration & Data Management Develop and maintain integrations (REST/SOAP APIs, external systems)
• Manage CMDB and data structures for integrity and accuracy
• Oversee data imports, exports, and synchronization processes
• Support API connections and middleware configurations
• Stakeholder Engagement Work closely with architects and technical leads to align on design standards
• Provide expert guidance to users and support teams
• Troubleshoot and resolve platform issues
• Contribute to documentation, runbooks, and knowledge sharing
• Continuous Improvement Proactively identify opportunities to improve platform efficiency and sustainability
• Stay current with ServiceNow updates, emerging capabilities and relevant certifications
• Required Experience
• 2+ years hands-on ServiceNow administration experience
• Experience across multiple modules
• Advanced configuration capability (workflows, Business Rules, Flow Designer)
• Experience with integrations and working with APIs
• Solid understanding of CMDB and CSDM
• Proven ability to operate independently in a senior capacity
• ServiceNow Certified System Administrator - mandatory
• ServiceNow Advanced Administrator - desirable
• ServiceNow Data Foundations Certification - desirable
• ITIL 4 / 5 foundation - desirable
• Key Attributes
• Delivery-focused and pragmatic
• Avoids over-engineering solutions
• Comfortable operating as a senior administrator in a small team
• Understands trade-offs between speed and sustainability
• Proactive in improving how the platform is managed and configured
• Expectations
• Delivers clean, maintainable configurations from the outset
• Uses out-of-the-box functionality wherever possible
• Requires minimal oversight to operate effectively
• Takes ownership of platform health and user satisfaction
• Drives best practices across the organization
• Netcompany Academy
• As you progress through the content, you'll naturally take on more responsibility and network with your peers.
• Benefits include
• 25 days' holiday
• Private Medical Health care via Vitality
• Pension contribution, Life Assurance
• Professional certifications supported as part of learning and development.
• A range of retail discounts to enhance your lifestyle, encompassing restaurants, supermarkets, travel, leisure activities and health and well-being services.
• Access to our Employee Resource Groups, our groups represent diverse backgrounds and provide a platform for colleagues to connect, learn, and support one another.
• Company information
• Join Netcompany, where we proudly hold the 5th position on the esteemed UK Top 50 Best Places to Work in the Glassdoor Employees' Choice Awards for 2024.
• At Netcompany, we pride ourselves on our entrepreneurial spirit and our capacity for doing things differently. Our culture is built on fostering low bureaucracy, emphasizing high agility and promoting flexibility, enabling everyone to contribute their best.
• Our journey began in the UK with the acquisition of Hunter Macdonald in 2017. As one of Northern Europe's most accomplished IT companies, we have expanded our headcount globally to 7400+ employees and have offices in UK, Denmark, Norway, Poland, Holland and Vietnam.
• If you need any reasonable adjustments or extra support during the recruitment process, p

Benefits

Additional Information

The ServiceNow Administrator is responsible for managing, optimising, and maintaining high-quality ServiceNow AI Platforms using best-practice patterns. This role must balance operational efficiency with long-term platform sustainability and will operate with a high degree of autonomy.

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