IT - Helpdesk/Service Desk Engineer - Entry Level

Responsibilities

• To provide accessible, timely, effective, efficient, and professional quality service to resolve problems and to delight.
• Be available to take calls.
• Prompt response to queries via voicemail / email / fax.
• Accurate assessment/ resolution of problems.
• Provide first level support to troubleshoot and solve technical problems.
• Incident tracking and first & second level resolution for all trouble calls, including those related to desktop, LAN, centralized infrastructure, Wide Area Network, and voice services related service requests.
• Coordination for employee user account administration, activation, changes, and terminations.
• Receive and answer all users' IT service request calls.
• Requirement:
• Min Nitec in any disciplines.
• Knowledge in Windows OS, Active Directory Account Administration, MS Outlook, mobile devices support.
• **OJT Provided

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Company Intel

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