SVP Technology Enablement

About the role

The SVP, Technology Enablement is accountable for the frameworks, governance, and operating mechanisms that enable the Technology organization to execute strategy, manage risk, and operate with resilience at scale. Reporting to the Chief Information Officer, this executive leads key enterprise functions including Technology Risk Management, the Technology Program Management Office (PMO), and Enterprise Technology Resiliency. This leader provides vision and strategic direction to ensure technology investments, execution, governance, and operational readiness align with USAA's mission, regulatory expectations, and business priorities. The role partners closely with Technology, Information Security, Enterprise Risk Management, Compliance, Legal, Internal Audit, and business leaders to drive disciplined execution, strong governance, and proactive risk management across the enterprise. USAA offers a flexible work environment that requires an individual to be in the office 4 days per week . This position can be based in San Antonio, TX. Relocation assistance is available for this position.

Responsibilities

• Managerial Responsibilities
• Leads the design and execution of the technology enablement strategy in alignment with business objectives and regulatory expectations.
• Provides leadership across technology risk, program management, governance, resiliency, and strategic support functions.
• Role models USAA's mission, core values, and desired behaviors, including fostering a strong risk-aware culture.
• Builds and develops high-performing teams, including succession planning and leadership development.
• Drives operational effectiveness across enablement functions, including governance processes, planning routines, and execution disciplines.
• Holds self and others accountable for outcomes by establishing clear roles, responsibilities, and performance expectations.
• Promotes a culture of accountability, transparency, and continuous improvement.
• Technical and Risk Responsibilities
• Identifies and manages risks arising from technology operations, strategic initiatives, and organizational activities.
• Ensures risks are effectively identified, measured, monitored, and controlled in accordance with enterprise risk appetite.
• Ensures adherence to risk management and compliance policies and procedures.
• Leads the Technology Risk Management function, including governance, risk assessments, issue management, control oversight, and remediation tracking.
• Partners with Information Security, Enterprise Risk, Compliance, and Internal Audit to ensure aligned and effective risk oversight.
• Drives continuous improvement of governance processes, risk reporting, and key risk indicators.
• Leads the Technology PMO, including portfolio governance, prioritization, resource alignment, and execution oversight.
• Ensures technology programs and investments align with strategic priorities, financial targets, and risk requirements.
• Advances delivery methodologies and governance practices to improve execution discipline and speed to value.
• Provides executive visibility into portfolio performance, risks, and outcomes.
• Ensures operating models and governance structures support scalability, agility, and performance.
• Enterprise Technology Resiliency & Operational Readiness
• Owns the enterprise technology resiliency strategy, ensuring readiness to withstand, respond to, and recover from disruptions and major events.
• Accountable for business continuity, disaster recovery, crisis management, and operational resilience across technology services.
• Establishes and maintains resiliency frameworks, standards, and governance aligned to regulatory expectations and industry practices.
• Ensures resilience capabilities are embedded into technology architecture, platforms, and service delivery models.
• Oversees development, maintenance, and testing of business continuity and disaster recovery plans.
• Leads enterprise resilience testing, including simulations and recovery exercises, to validate readiness and response effectiveness.
• Drives improvements in recovery capabilities, including recovery time and recovery point objectives.
• Provides executive-level reporting on resiliency posture, risks, and remediation efforts.
• Leads coordination of response and recovery efforts during major incidents, including executive communication and priori

Benefits

Additional Information

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

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