FT Key Holder

Responsibilities

• Drive the Business & Deliver Results
• Achievement of personal sales and metric goals
• Build and maintain new and existing customer relationships
• Maintain a solid, organized client book which furthers your customer relationships and generates consistent, proactive sales volume
• Be aware of and react to the rhythm of your business, not just relying on walk-in traffic but through clienteling, outreach and event opportunities
• Be Buddy/Team Player
• Model behavior that reflects the company's core values
• Appropriately manage conflict and take ownership for your part in the team dynamic
• Demonstrate a high degree of maturity and integrity
• Contribute to a positive atmosphere that is fun, professional, productive and team oriented
• Create the Customer Experience
• Contribute to an environment that consistently delivers on the five stages of the transformational customer experience
• Demonstrate strong use of selling skills
• Ensure a high level of customer service through extensive product knowledge and product ownership
• Take ownership for the customer journey in your boutique - customize it for your customer demographic and develop & maintain productive customer relationships
• Maintain a "One Company" perspective on charge sends, returns, and other such transactions that are critical to a positive customer experience
• Represent the Brand
• Understand and communicate the Tory Burch brand philosophy and lifestyle with each other and the customer
• Emulate the brand aesthetic and embody a strong sense of fashion and an enthusiastic attitude
• Contribute to maintaining all brand and operating standards to support brand consistency
• Assist in maintaining store presentation standards
• Leverage in-store technology to ensure every customer's experience is transformational
• Operational Excellence
• Perform store opening and closing procedures including counting register funds, completing bank deposits, opening and closing the registers and securing the facility
• Ensure all sales and operational policies and procedures are maintained
• Accurately process all POS transactions and capture of customer information and assist when necessary with operational and back of house activities
• Adhere to all policies and procedures with a focus on loss prevention and operational excellence
• Detailed oriented with ability to multi-task and prioritize work to prioritize work to produce desired outcomes.
• PRIOR EXPERIENCE NEEDED
• 2-4 yrs. experience in a high volume, customer-driven retail environment
• Strong personal selling and customer relations experience, along with verbal and written communication skills.

Requirements

• Must have open availability for a flexible work schedule that meets the needs of the business, including overnights, evenings, holidays and weekend shifts.
• Ability to lift (at least 40 lbs), carry, push, pull, squat, kneel, twist, turn, climb ladders, crawl, reach, bend and stand for extended periods of time.
• Must be at least 18 years of age.
• CORE SKILLS
• Adaptabl

Benefits

Additional Information

We are an American luxury lifestyle brand, founded in 2004. Anchored in the casual elegance of American sportswear, Tory's design philosophy is defined by effortless silhouettes, innovative materials, eclectic juxtapositions of color, and the tension of past and present. The collections include ready-to-wear, handbags, footwear, accessories, jewelry, home and beauty. Empowering women is the company's guiding principle, expressed through Tory's collections and reflected in the company culture as well as the work of the Tory Burch Foundation. Established in 2009, the Foundation provides women entrepreneurs in the United States with access to capital, education and community. You are seeking a work environment where people are encouraged to dream, explore, discover and, as important, laugh together. If you're prepared to work hard, create impact, and have fun while doing it, we would love to have you join #TeamTory. Apply today! Life @ToryBurch is Special Because: When you join us, you're joining a purpose-led company on an exciting growth journey with the best Retail Team in the industry. Our culture is welcoming and inclusive -- everyone is empowered to make a difference. We have the best team in the world and believe in paying competitively and rewarding high performance. Your overall well-being is important to us; we offer benefits to help you take care of your mental and physical health, create financial security, and achieve wellness in all areas of your life. We love seeing our employees wear our beautiful collections. You'll receive a generous employee discount and access to exclusive special offers. We will help you become great at what you love - Our Retail Excellence Programs in Styling, Coaching, Brand Ambassador (just to name a few) and supportive Retail Leaders are there to support you each step of the way We believe in the importance of giving back and you'll have many opportunities to do just that through the Tory Burch Foundation and paid volunteer days.

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