Senior Customer Success Manager

Responsibilities

• Manages a list of our strategic customers and important initiatives; blend of tier 1 and 2 accounts, multiple segments
• Provides customers with business, technical, and product knowledge.
• Develops/executes effective success plans to drive customer outcomes.
• Educates customers on how existing and new product features/functionality will contribute to the growth of their business.
• Works closely with CS leadership to define and execute best practices for account management.
• Assists others at OutSystems as they support the customers in their digitalization journey.
• Works closely with Account Executives and Technical Success Managers to identify and nurture customer renewal and growth opportunities to closure.
• Brings intelligent and relevant product feedback and recommendations from customers back to Product Management team
• Develops a plan to increase the penetration at your Customers that provides for increased OutSystems executive visibility.
• Ability to drive complex adoption scenarios, understand how to drive customers through the Evolving and Scaling phases, and pitching the value of the OutSystems Center of Excellence
• What You Need To Succeed
• 5+ years' experience in a customer facing role
• Experience in a Technical Account Management, Customer Success Management, Solution Engineering/Architecture, or Professional Services role
• Experience with large enterprise customers in a SaaS/PaaS revenue model
• Track record of consistently delivering projects, driving successful technical programs, and managing technical accounts
• Experience working with a technical customer base and corporate IT projects and processes
• Proven ability to lead people internally and externally to drive outcomes
• A highly quantitative approach to understanding, measuring, and forecasting customer behavior and revenue
• Ability to work across geographies and cultures
• Bachelor's Degree (or equivalent) or higher
• Written and verbal communication skills in Bahasa Indonesia and English.
• More about OutSystems
• Our customers are some of the world's most recognizable brands across diverse industries- such as Toyota, Heineken, Bosch, KeyBank, and UCLA-who trust OutSystems to deliver ROI and transformational impact.
• Working at OutSystems
• Our culture is built on our core values of Trust, Cu

Benefits

Additional Information

There are NO limits to your career: come shape the future and be part of a truly unique global culture at OutSystems! About This Role We are looking for a Senior Customer Success Manager to be based in Jakarta, Indonesia.

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at outsystems? Share your experience