Store Manager, IKEA Klang Valley

Benefits

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Lead and grow IKEA Klang Valley as a strong and relevant market for the many people by driving commercial growth, operational excellence, people development and an inspiring customer experience across all customer meeting points. The Store Manager plays a key role in strengthening the totality of the market through close collaboration across functions, leading with IKEA values, and creating sustainable long-term business growth. Purpose of Job: I am overall responsible for developing IKEA in the local store market, where the IKEA Store is one of my means to do this - it is not just about running and operating the IKEA Store. I build, lead and develop IKEA and The IKEA store in my local market in accordance with the IKEA vision, IKEA business idea and the IKEA Human Resources Idea to secure the short, medium and longterm growth, and profitability of our business. I do this by leading and inspiring my team to create and implement a store business plan that combines our national priorities with the local needs, thereby communicating a coherent and consistent message to our customers and local market consumers. My aim is to: grow our market share by making my IKEA store more accessible to the many people and encouraging existing customers to shop more frequently over time and new consumers to become regular customers. An excellent shopping experience is always top of mind. secure a competent and highly performing team and to attract develop and inspire our co-workers in order to position the IKEA retailer as the best employer in our local market. Assignment: Consumers/Customers I broaden our customer base, by positioning the IKEA retailer as the leader in life at home in my local market. I do this through securing a consistent implementation of the IKEA Concept and showing the depth and breadth of the IKEA range through relevant, affordable, functional, inspiring and sustainable home furnishing solutions. I take the IKEA national business plan and ensure our store plan is aligned to this while meeting our local consumer needs. Our aim is to communicate a consistent message to our consumers and sell the benefits and uniqueness of the IKEA idea, attracting consumers to our stores, and supporting the conversion of visitors into loyal, long-term IKEA customers. I ensure we actively work towards fulfilling the four tasks of the IKEA store: o to act as a highly efficient, and staffed, sales mechanism o to show home furnishing solutions full of inspiring home furnishing ideas o to serve as a well-qualified home furnishing specialist o to provide a day out for the whole family. I regularly walk the store at different times of day and take the opportunity to actively engage with our customers and co-workers, I use the insights I gain from this to work with my team to help improve the shopping experience for our customers. I actively promote our social and environmental commitment in the local market and work with my team and our customers to understand how, together, we can contribute to sustainability. I work with my management team to ensure our stores are always safe, secure and healthy environments for visitors and co-workers. I am the IKEA spokesperson in my local market. It is my responsibility to ensure that our external communication reflects the IKEA vision and values. Commercial I lead, manage and inspire my team to grow our business with sustained long-term profitability. I do this by: working with my management team to ensure we identify and capitalise on business opportunities in our local market in order to grow our market share. I do this in line with our commitment to creating a sustainable life at home and being a good neighbour. securing the co-ordination of the store business plan process. I lead and inspire my team to work together to ensure that the store is steered towards common IKEA directions and objectives and that we identify and capture local potentials and opportunities. I secure the implementation of this plan and lead the follow-up and analysis of results. We use these insights to influence and guide our future plans. understanding our local market demographics, the economy, our competitors, consumers' living situations and shopping behaviours. I use this knowledge to adapt costs and resources in order to meet our agreed financial goals, while growing our long-term profitability. working with my team and the country retail manager to evaluate our performance, in order to constantly improve our operational efficiency, which will benefit our customers and our business. I use benchmarking and best practice to achieve this. working with my team and my country retail manager to secure the effective implementation of tools, working methods and proven solutions and following up on these in order to maximise their impact and benefit. securing that we invest in projects that give a good return on investment. I do this by working with the country retail manager and my service office colleagues. We

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