TikTok Shop by Tokopedia - Mom and Baby Account Manager, FMCG - Indonesia

About the role

In this role, you will be responsible for developing and scaling the Mom and Baby category by building a high-performing team, identifying key sub-categories, and driving growth through merchant acquisition, incubation, and performance management. You will work cross-functionally to define and execute a competitive category strategy that drives sales, enhances customer experience, and strengthens market positioning.

Responsibilities

• Acquire and incubate principals and big merchants that contribute large GMV share
• Build and maintain relationship with merchants, negotiate and secure best deals based on campaign or seasonality
• Discover new collaborative opportunity fit into merchants' short-term and long-term development plan
• Maintain service quality provided by seller - low cancellation and return rate, shipping LT, and other components to increase conversion rate and customer satisfaction
• Manage merchants by leveraging scalable incubation and management programs and tools

Requirements

• Minimum Bachelor's degree or above
• 3+ years experience in the relevant categories, with strong networking to brands or big merchants; social media savvy
• Proficiency in English
• Good negotiation skills, strong logical thinking, and Interpersonal skills
• Collaborative and open to changes and challenges
• Strategical thinker

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