Shift Supervisor (FT, Nights)

Responsibilities

• Oversee the operation of the assigned unit and shift to ensure the clinical team is operating efficiently, smoothly, and consistently to support high-quality clinical care and outcomes.
• Responsible for ensuring all clinical staff are following Utilization Management and Revenue Cycle Management guidelines to ensure correct coding and billing of services.
• Manages escalated concerns/problems from internal and external stakeholders. Actively assesses and manages barriers that impact flow through the facility.
• Ensures compliance with policies, procedures, all standards of practice, and the requirements of regulatory and accreditation agencies.
• Assists with training and orientation of new staff to unit processes and procedures. Partners with discipline manager to ensure full orientation to position.
• Utilizes de-escalation procedures and theories to assist in providing a safe milieu. Utilizes skills effectively to describe and demonstrate roles and responsibilities related to safety.
• Partners with clinical and administrative managers to identify and manage performance and behavior issues.
• Is trained in and able to perform Safe Clinch techniques and provide oversight and guidance.
• Performs all other duties as assigned.

Requirements

• High School diploma or equivalent
• At least 5 years' experience as a direct clinical care provider in Nursing, Social Services, Administrative or Milieu support (BHS/RSS)
• QMHP Credential
• 2 years of leadership experience
• Demonstrated leadership experience and ability to encourage cross-functional and multi-disciplinary partnership
• Working understanding of utilization management and revenue cycle management in the behavioral health setting
• The Company has a mandatory vaccination policy. All successful applicants must be fully vaccinated, including showing proper documentation, or otherwise be exempt pursuant to the Company's exemption process prior to their start date as a condition of employment
• State of Virginia Fingerprint Clearance
• Must be able to pass Virginia Department of Behavioral Health & Developmental Services (VA DBHDS) background check
• Must be able to pass Virginia Department of Social Services (VA DSS) Office of Background Investigations - Central Registry Search
• Must be able to obtain a Food Handlers Card for the State of Virginia (BHS/RSS positions)
• I t Would Be Great if You Had:
• At least 2 years of clinical work experience in a crisis behavioral health setting
• 3 years of l

Benefits

Additional Information

We're not just behavioral health people-we're crisis people. Connections Health Solutions is a leading provider of immediate-access behavioral health crisis care. Our team combines medical and recovery-oriented treatment to stabilize individuals in crisis and connect them to community-based resources for ongoing recovery. Founded by emergency room psychiatrists Dr. Chris Carson and Dr. Robert Williamson, our model is physician-led and data-driven, drawing upon more than 15 years of crisis care expertise. Recognized by SAMHSA and the National Council for Mental Wellbeing as a national best practice, we've delivered invaluable treatment to hundreds of thousands of individuals facing crises. Our commitment remains consistent, to improve access, inspire hope, and provide the right support. Our values shape our decisions, define our culture, and foster continuous learning and growth. We accept people as they are, creating safe spaces where they feel valued and respected. We inspire hope by walking with people side-by-side, showing them grace and compassion. We act with intention, holding ourselves and each other accountable, and doing the right thing. We work as one team, trusting and supporting each other. We embrace change and innovation, striving to find better ways to fulfill our mission. We are on a mission to change the face of behavioral health. Help us save lives and make a difference.

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