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Technical Support Engineer

External
hackerrank logoHackerrank · Hybrid IN Santa Clara, CA
$100K–$130K/yrFull-timeHybrid3mo ago
AWSGCPIntelliJMoveNew RelicObservability
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About the role

As a Technical Support Engineer, you'll support customers using HackerRank's products and platform. You'll investigate and resolve complex issues, work closely with engineering and product teams, and help customers maximize the benefits of our technology. Your work will enhance reliability, reduce friction, and make HackerRank more user-friendly for everyone.

Responsibilities

  • Troubleshoot and resolve issues across the HackerRank platform, including web applications, APIs, ATS integrations, and developer tools.
  • Collaborate with engineering teams to reproduce issues, identify root causes, and validate fixes.
  • Guide customers through SSO (SAML/OIDC) and SCIM integration setup, primarily with Okta and other IdPs. standards, such as SAML and SCIM.
  • Exhibit exceptional ownership and communication skills, clearly and confidently engaging with customers through tickets and live Zoom sessions.

Requirements

  • 2+ years of experience in a technical support or product support role for a SaaS platform.
  • Able to debug full-stack web applications and use developer tools effectively.
  • Skilled with SQL, REST APIs, and tools like Postman, Insomnia, or cURL.
  • Basic coding skills, can use Python or Ruby for automation or simple data validation tasks.
  • Comfortable using IDEs such as VS Code, IntelliJ, or PyCharm for testing and debugging.
  • Even better if you
  • Have a background in HR tech, developer tools, or assessment platforms.
  • Can build scripts and tools that accelerate and standardize troubleshooting.
  • Are familiar with AWS or GCP and observability tools such as New Relic.
  • You will thrive in this role if
  • Communicate clearly and stay calm under pressure.
  • You exhibit a strong sense of ownership, knowing there are no handoffs.
  • Take pride in helping customers and teammates succeed.
  • You are curious, passionate, and do not tolerate inefficiency

Benefits

The base salary range for this role is $100,000 - $130,000, plus a target 10% annual bonus tied to individual and company performance. You will also receive equity (stock options) and a comprehensive package of cash and non-cash benefits.Want to learn more about HackerRank? Check out HackerRank.com to explore our products, solutions and resources, and dive into our story and mission here .Linkedin | X | Blog | Instagram | Life@HackerRankNotice to prospective HackerRank job applicants:Our Recruiters use @hackerrank.com email addresses.We never ask for payment or credit check information to apply, interview, or work here.Equity / stock optionsPerformance bonus

Additional Information

HackerRank helps companies like NVIDIA, Amazon, and Microsoft hire and upskill the next generation of developers based on skills, not pedigree. Our platform is trusted by over 2,500 of the world's most innovative companies to build strong engineering teams ready for what's next. Software has entered an era where humans and AI build side by side. As this shift accelerates, the definition of strong technical talent is changing. We give companies better ways to identify and invest in next-generation skills. People at HackerRank care deeply about the impact of their work and sweat the small details so our customers can be wildly successful with products they genuinely love to use. We move with urgency and believe great outcomes come from high standards

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